FTP Problems

jpsheridan · 25 Nov 2019, 12:34 AM

shifting to its own thread.

Quote:

Originally Posted by JamesHenderson

Continuing this topic is really for another thread (my bad), but FTP is working fine for me. FTP is monitored so perhaps the problem is outside of Fastmail?

That was green the last time it fell over as well.

The error is simply

Quote:

Originally Posted by fastmail ftp

Connection closed by remote host.

which I would think is very much their problem but how would I know as they haven't bothered to respond to my ticket.

BritTim · 25 Nov 2019, 01:58 AM

I assume you are using an App password, and have verified that it exists as expected. Also, that you are connecting through ftp.fastmail.com. I suggest you try deleting and recreating the App password to ensure you and FastMail are in agreement over the correct password.

jpsheridan · 25 Nov 2019, 06:23 AM

It's connecting and transferring successfully about 25% of the time so I don't think the password is the problem but I'll try resetting it anyway, can't hurt.

edit: unsurprisingly, it hasn't helped.

Berenburger · 25 Nov 2019, 03:34 PM

Quote:

Originally Posted by jpsheridan

It's connecting and transferring successfully about 25% of the time so I don't think the password is the problem but I'll try resetting it anyway, can't hurt.

edit: unsurprisingly, it hasn't helped.

Enough free space?

jpsheridan · 26 Nov 2019, 03:06 AM

Turns out they now have a new ftp server and it looks like they're only monitoring that one as they were unaware of any problem with the old one.
New one is connecting without issue.

JamesHenderson · 26 Nov 2019, 04:56 AM

What’s the address of the old server?

jpsheridan · 26 Nov 2019, 05:11 AM

old: ftp.messagingengine.com
new: ftp.fastmail.com

JamesHenderson · 26 Nov 2019, 06:02 AM

Oh. That change was Implemented several years ago - I am not surprised they are no longer monitoring messagingengjne.com

You might also want to check/change all servers you are using
IMAP.fastmail.com
SMTP.fastmail.com
WebDAV.fastmail.com
LDAP.fastmail.com
etc...

25 Nov 2019, 06:23 AM	#3
jpsheridan Junior Member Join Date: Oct 2018 Posts: 9	It's connecting and transferring successfully about 25% of the time so I don't think the password is the problem but I'll try resetting it anyway, can't hurt. edit: unsurprisingly, it hasn't helped. Last edited by jpsheridan : 25 Nov 2019 at 07:40 AM.

25 Nov 2019, 01:58 AM	#2
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	I assume you are using an App password, and have verified that it exists as expected. Also, that you are connecting through ftp.fastmail.com. I suggest you try deleting and recreating the App password to ensure you and FastMail are in agreement over the correct password.

26 Nov 2019, 03:06 AM	#5
jpsheridan Junior Member Join Date: Oct 2018 Posts: 9	Turns out they now have a new ftp server and it looks like they're only monitoring that one as they were unaware of any problem with the old one. New one is connecting without issue.

26 Nov 2019, 04:56 AM	#6
JamesHenderson Cornerstone of the Community Join Date: Jan 2003 Location: Oxfordshire, UK Posts: 603	What’s the address of the old server?

26 Nov 2019, 05:11 AM	#7
jpsheridan Junior Member Join Date: Oct 2018 Posts: 9	old: ftp.messagingengine.com new: ftp.fastmail.com

26 Nov 2019, 06:02 AM	#8
JamesHenderson Cornerstone of the Community Join Date: Jan 2003 Location: Oxfordshire, UK Posts: 603	Oh. That change was Implemented several years ago - I am not surprised they are no longer monitoring messagingengjne.com You might also want to check/change all servers you are using IMAP.fastmail.com SMTP.fastmail.com WebDAV.fastmail.com LDAP.fastmail.com etc...