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Old 17 Jan 2020, 03:36 AM   #1
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,660
Forgot Password

I have forgot my Password Can't get into my account. Any one know how to get into my acct to use Help Feature? Thanks for any help I know I know should have written it down
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Old 17 Jan 2020, 06:23 AM   #2
xyzzy
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Join Date: May 2018
Posts: 199
Isn't there a "Canʼt access your account?" below the login box you can click?
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Old 17 Jan 2020, 06:41 AM   #3
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,660
Thanks Xyzzy for your response. Yes there is a Can;t access your account Following that
only leads to finding user name which i don't need as i know my user name. There must be a way to find my PASSWORD but i cannot figure out how. Thanks again for your response
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Old 17 Jan 2020, 07:00 AM   #4
xyzzy
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That page references an account recovery tool and looking at that recovery tool page implies it can be used for password recovery.
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Old 17 Jan 2020, 07:13 AM   #5
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,660
I followed your suggestion again and tried again and was able to get a new Password
Thanks again xyzzy
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