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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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17 Aug 2014, 03:59 AM | #1 |
Junior Member
Join Date: Aug 2014
Posts: 15
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Strange Spam Behavior
Hello,
I've run into a strange situation regarding the way FASTMAIL.FM handles spam emails. I generally read my FASTMAIL in Thunderbird via IMAP. Sometimes, I get an obvious spam in my TB junk folder, but when I go to the fastmail.fm site, that email is not to be found in ANY folder! So my questions are, how did that message get through FASTMAIL's filters, and did FASTMAIL delete it after I IMAPped it (TB does not delete message on the server)? Thank you. |
17 Aug 2014, 04:45 AM | #2 |
Cornerstone of the Community
Join Date: Apr 2001
Location: Darlington, UK
Posts: 938
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What is "Tools > Account Settings... Junk Settings > Move new junk messages to:" set to?
What is in "Tools > Account Settings... Server Settings > Advanced... > IMAP server directory"? |
17 Aug 2014, 05:00 AM | #3 | |
Junior Member
Join Date: Aug 2014
Posts: 15
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[quote=Adrian Bell;575109]What is "Tools > Account Settings... Junk Settings > Move new junk messages to:" set to?{/QUOTE]
Uses the global preference which is to move them to the account's junk folder Quote:
But perhaps I did not explain my situation clearly. TB is behaving appropriately IMO. My question is, how is it that FASTMAIL is passing along certain messages and deleting them from my account? |
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17 Aug 2014, 06:19 AM | #4 |
Cornerstone of the Community
Join Date: Apr 2001
Location: Darlington, UK
Posts: 938
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You explained your situation clearly. You need to answer the second question.
...and here's a third: Do you see a "Junk" folder on the Fastmail site? |
17 Aug 2014, 06:57 AM | #5 | |
Junior Member
Join Date: Aug 2014
Posts: 15
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Quote:
Yes, there is a junk folder and the missing messages were there. I marked them as spam. Why do you keep asking about TB settings? |
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17 Aug 2014, 08:38 AM | #6 | |
Cornerstone of the Community
Join Date: Apr 2001
Location: Darlington, UK
Posts: 938
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Quote:
To better understand what is going on. You are asking for help aren't you? Maybe you didn't explain your problem clearly enough. You said that when you go to the fastmail.fm site, that the spam email is not to be found in ANY folder! It is not clear from this statement whether or not your Junk folder on TB is actually on (or visible) on the fastmail site. Why would you be looking for it in any other folder than "Junk" after all? |
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17 Aug 2014, 09:18 AM | #7 | |
Junior Member
Join Date: Aug 2014
Posts: 15
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Quote:
My FASTMAIL account has a Spam folder. That's where I looked for spam. But the spam I was looking was to be found in the FASTMAIL junk folder, No idea why it was there. I misspoke. When I looked at FASTMAIL, I looked only in INBOX and Spam. Did that confuse you? Apologies if it did. |
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17 Aug 2014, 01:43 PM | #8 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,916
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Using Spam features on Thunderbird using IMAP
Here are a few details about how Fastmail works with an IMAP email client. I'm discussing how things look in the normal web interface (not Classic):
Last edited by n5bb : 17 Aug 2014 at 01:55 PM. |
18 Aug 2014, 03:07 AM | #9 |
Junior Member
Join Date: Aug 2014
Posts: 15
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Thank you for the information.
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