Server reboot

Jeremy Howard · 15 Aug 2004, 12:34 PM

Sorry folks, we have to reboot our servers to clear a problem. This will take around 5 minutes. The good news is that we have installed a kernel patch which should resolve the problem in the future - I'll most more about that after we're back up.

Jeremy Howard · 15 Aug 2004, 12:54 PM

The database has to run a recovery process, which could take up to half an hour. There will be an outage during this time. More information will be posted as we have it.

FMRocks · 15 Aug 2004, 01:31 PM

It's been about 37 minutes since Jeremy's last post... anything new?

**ReuvenNY** · 15 Aug 2004, 01:34 PM

Half an hour could take up to 1 hour plus... Luckily it happened at nigh on Saturday in the US. Otherwise it would get crazy here in the forum.

RobinBeBe · 15 Aug 2004, 01:38 PM

Nada yet...it has been about an hour.

Robin

severach · 15 Aug 2004, 01:38 PM

This time not even a "The Fastmail Servers are down..." message. It's just a page not displayed, like a server in Florida might be right now.

Webgenie · 15 Aug 2004, 01:40 PM

I hope e-mail received during this time doesn't bounce; I've got some important business going on right now and having e-mails sent to me bounce would not be helpful.

nicho1as · 15 Aug 2004, 01:41 PM

Is FastMail down (again)?

It's 11:40 PM CST on Saturday August 14. I can't load the webpage nor can I check via IMAP. Figures that this happens when I REALLY need my email.

Anyone else?

audelair · 15 Aug 2004, 01:46 PM

yea, it's been about an hour or so, i think.

Jeremy Howard · 15 Aug 2004, 01:53 PM

Sorry guys - still working on it. Could be 30-60 mins still.

Jeremy Howard · 15 Aug 2004, 01:54 PM

Quote:

Originally posted by Webgenie
I hope e-mail received during this time doesn't bounce; I've got some important business going on right now and having e-mails sent to me bounce would not be helpful.

Email is being queued on our backup server during this time.

severach · 15 Aug 2004, 01:55 PM

The servers are down and the postings are up.

See also

Edit Link Removed due to merged threads

faboon · 15 Aug 2004, 01:56 PM

Please refer to this thread, or to the weblog.

EDIT: Post is now obsolete, as threads have been merged.

David · 15 Aug 2004, 02:01 PM

Quote:

Originally posted by Jeremy Howard
Email is being queued on our backup server during this time.

Thanks Jeremy. A lot of my mail comes by way of Listserv (from friends) Listserv only send mail out once... Is the backup mailserver able to handle the mail volume okay?

rakhesh · 15 Aug 2004, 02:09 PM

I have my domain setup at fastmail, and one of the addresses is configured to forward mail to another account as well. During such situations (database recovery), will the mail forwarding work?

I am guess that if its just the IMAP or web server that is down, then email forwarding should work (coz that depends on SMTP and stuff like that). Am I guessing right?

Thanks,
Rakhesh

15 Aug 2004, 12:34 PM	#1
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Server reboot Sorry folks, we have to reboot our servers to clear a problem. This will take around 5 minutes. The good news is that we have installed a kernel patch which should resolve the problem in the future - I'll most more about that after we're back up.

15 Aug 2004, 01:41 PM	#8
nicho1as Junior Member Join Date: May 2003 Posts: 26	FastMail Down? Is FastMail down (again)? It's 11:40 PM CST on Saturday August 14. I can't load the webpage nor can I check via IMAP. Figures that this happens when I REALLY need my email. Anyone else?

15 Aug 2004, 01:55 PM	#12
severach Essential Contributor Join Date: Jul 2004 Location: Michigan Posts: 307	The servers are down and the postings are up. See also Edit Link Removed due to merged threads Last edited by severach : 15 Aug 2004 at 02:17 PM.

15 Aug 2004, 01:56 PM	#13
faboon Senior Member Join Date: Aug 2002 Location: Montréal, Canada Posts: 182	Please refer to this thread, or to the weblog. EDIT: Post is now obsolete, as threads have been merged. Last edited by faboon : 15 Aug 2004 at 02:19 PM.

15 Aug 2004, 12:54 PM	#2
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	The database has to run a recovery process, which could take up to half an hour. There will be an outage during this time. More information will be posted as we have it.

15 Aug 2004, 01:31 PM	#3
FMRocks The "e" in e-mail Join Date: Sep 2002 Location: FM does NOT refer to Fastmail (anymore). Posts: 4,034	It's been about 37 minutes since Jeremy's last post... anything new?

15 Aug 2004, 01:34 PM	#4
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Half an hour could take up to 1 hour plus... Luckily it happened at nigh on Saturday in the US. Otherwise it would get crazy here in the forum.

15 Aug 2004, 01:38 PM	#5
RobinBeBe Senior Member Join Date: Sep 2003 Location: Portsmouth, VA Posts: 149	Nada yet...it has been about an hour. Robin

15 Aug 2004, 01:40 PM	#7
Webgenie Senior Member Join Date: Feb 2004 Location: CA USA Posts: 151	I hope e-mail received during this time doesn't bounce; I've got some important business going on right now and having e-mails sent to me bounce would not be helpful.

15 Aug 2004, 01:46 PM	#9
audelair Essential Contributor Join Date: Feb 2004 Posts: 271	yea, it's been about an hour or so, i think.

15 Aug 2004, 01:53 PM	#10
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Sorry guys - still working on it. Could be 30-60 mins still.

15 Aug 2004, 02:09 PM	#15
rakhesh Cornerstone of the Community Join Date: Apr 2002 Location: Muscat, Oman Posts: 551	I have my domain setup at fastmail, and one of the addresses is configured to forward mail to another account as well. During such situations (database recovery), will the mail forwarding work? I am guess that if its just the IMAP or web server that is down, then email forwarding should work (coz that depends on SMTP and stuff like that). Am I guessing right? Thanks, Rakhesh