Service Status 05.03 - 08:30 CET

Geir · 5 Mar 2005, 03:48 PM

One of our file servers (Greyhound) unexpectedly went down and had to be restarted, and some users will not be able to open their messages until it has finished initializing its disk partitions to verify data consistency.

Most users will be able to log in and open their email, but system performance will be lower than normal.

The service should be back to normal within a few hours, but it's difficult to estimate how long it will take.

New and more stable hardware is on the way to replace the current file servers.

We apologize for the inconvenience on behalf of Greyhound.

- Geir

petrs · 5 Mar 2005, 11:21 PM

looks like the server is down down. 8hrs is a bit too much to restart one server - even restarting mainframe takes much less time

BLuRReD · 5 Mar 2005, 11:23 PM

Gier , could u plz tell us ur definition of the word "few hours" , cuz it's been a while since u posted and till now am just watching my new emails without being able to access any , and whenever i click on any i got this message "Your mails are temporarily unavailable. Please try again later" , any updates will be appreciated.....

paparuda · 5 Mar 2005, 11:40 PM

Quote:

Originally posted by Geir
... on behalf of Greyhound.

- Geir

with all due respect Geir, but passing the guilt onto others makes it even worse for runbox;
it's runbox responsibility to get something reliable and provide the back-up.

.

jbs · 5 Mar 2005, 11:48 PM

Quote:

Originally posted by paparuda
with all due respect Geir, but passing the guilt onto others makes it even worse for runbox;
it's runbox responsibility to get something reliable and provide the back-up.

.

I can't tell if you're joking or not, but I think Geir was (joking). Greyhound is the name of the fileserver that went down, so I don't think he's trying to place blame on the box itself.

For the record, I'm as disappointed as anyone with the frequent problems lately. But I interpreted the comment as a bit of levity, not blame.

--Jason

zapata · 6 Mar 2005, 12:16 AM

And update would be nice! I don't care if it's weekend or not!
It's now 17:12 and I cannot check my e-mails since this morning!!!!!

hanslysglimt · 6 Mar 2005, 12:42 AM

17.40 ECT the server is still working steadily through some of its particions to ensure consistency.

The server went down while in production, and this is why it has to work through some of the particions in their entirety.
Most likely they will be just fine, but the server still insists on verifying all data.

There are three particions of 250 GB each, the first is very close to de done now.

We are sorry for the delay.

paparuda · 6 Mar 2005, 01:11 AM

Quote:

jbs
Greyhound is the name of the fileserver that went down...
-Jason

i took Greyhound to be the brandname of the hardware

Quote:

jbs
I can't tell if you're joking or not, but I think Geir was (joking). Jason

if Geir is joking when we CAN'T ACCESS OUR EMAIL, then something is ireversebly wrong at runbox.

.

paparuda · 6 Mar 2005, 01:16 AM

Quote:

Originally posted by hanslysglimt
...We are sorry for the delay.

well, 'sorry' doesn't &@#$ do it!!!

fbruen · 6 Mar 2005, 01:46 AM

Are my emailes being received and stored while the server is down and will I get them when the server problem is fixed?

6 Mar 2005, 02:07 AM

Quote:

Originally posted by hanslysglimt
There are three particions of 250 GB each, the first is very close to de done now.

This was posted 9 hours after the original announcement. Does this mean affected customers will have to wait for (approximately) additional 18 hours?

petrs · 6 Mar 2005, 02:16 AM

runbox's terms of service

6. INDEMNIFICATION
You will indemnify and hold harmless runbox, their employees, directors, officers, agents, and their successors and assigns from any damages and expenses relating to the use of your account.

shortly, you pay and have no right... and runbox, when they have a good day, make things work - no guaranteed uptime...

moving next door tomorrow. I rather sacrifice runbox's unique webmail interface for poorer, 'generic' IMP, but my webhosting provider at least guarantee 99.7% uptime or money back...

Rizlam · 6 Mar 2005, 02:17 AM

Well, I've tried sending emails to my account and they don't turn up in the webmail inbox, and I don't get an email bounced retort, so I think they are falling into a black hole.

This is really, really, rubbish. My first year with Runbox was error-free, so what the hell has happened? I feel a complete idiot now for paying for 3 years of access.

zapata · 6 Mar 2005, 02:30 AM

Quote:

Originally posted by Rizlam
Well, I've tried sending emails to my account and they don't turn up in the webmail inbox, and I don't get an email bounced retort, so I think they are falling into a black hole.

Can you open any of your read mails? Or do you see
"Your mails are temporarily unavailable. Please try again later."?
Then your account is down.
Btw. does anybody know how many accounts are affected?

They mails should be queued and later delivered when your account is up again.

Quote:

Originally posted by Rizlam
This is really, really, rubbish. My first year with Runbox was error-free, so what the hell has happened? I feel a complete idiot now for paying for 3 years of access.

Ask "billing [at] runbox dot com" for a refund.

PleX · 6 Mar 2005, 03:06 AM

Quote:

Originally posted by paparuda
with all due respect Geir, but passing the guilt onto others makes it even worse for runbox;
it's runbox responsibility to get something reliable and provide the back-up.

.

You are absolutly right, paparuda

This company is represented by amateurs.

5 Mar 2005, 03:48 PM	#1
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Service Status 05.03 - 08:30 CET One of our file servers (Greyhound) unexpectedly went down and had to be restarted, and some users will not be able to open their messages until it has finished initializing its disk partitions to verify data consistency. Most users will be able to log in and open their email, but system performance will be lower than normal. The service should be back to normal within a few hours, but it's difficult to estimate how long it will take. New and more stable hardware is on the way to replace the current file servers. We apologize for the inconvenience on behalf of Greyhound. - Geir

6 Mar 2005, 12:42 AM	#7
hanslysglimt Essential Contributor Join Date: Mar 2002 Location: Oslo Norway Posts: 210 Representative of: Runbox.com	Update: The server is working through its particions 17.40 ECT the server is still working steadily through some of its particions to ensure consistency. The server went down while in production, and this is why it has to work through some of the particions in their entirety. Most likely they will be just fine, but the server still insists on verifying all data. There are three particions of 250 GB each, the first is very close to de done now. We are sorry for the delay. Last edited by hanslysglimt : 6 Mar 2005 at 01:02 AM.

6 Mar 2005, 01:46 AM	#10
fbruen Junior Member Join Date: Mar 2005 Posts: 2	are emails being recieved and stored Are my emailes being received and stored while the server is down and will I get them when the server problem is fixed?

5 Mar 2005, 11:21 PM	#2
petrs Senior Member Join Date: Dec 2003 Posts: 134	looks like the server is down down. 8hrs is a bit too much to restart one server - even restarting mainframe takes much less time

5 Mar 2005, 11:23 PM	#3
BLuRReD Essential Contributor Join Date: Nov 2003 Location: somewhere Posts: 297	Gier , could u plz tell us ur definition of the word "few hours" , cuz it's been a while since u posted and till now am just watching my new emails without being able to access any , and whenever i click on any i got this message "Your mails are temporarily unavailable. Please try again later" , any updates will be appreciated.....

6 Mar 2005, 12:16 AM	#6
zapata Essential Contributor Join Date: Dec 2004 Location: Wien, Østerrike Posts: 375	And update would be nice! I don't care if it's weekend or not! It's now 17:12 and I cannot check my e-mails since this morning!!!!!

6 Mar 2005, 02:16 AM	#12
petrs Senior Member Join Date: Dec 2003 Posts: 134	runbox's terms of service 6. INDEMNIFICATION You will indemnify and hold harmless runbox, their employees, directors, officers, agents, and their successors and assigns from any damages and expenses relating to the use of your account. shortly, you pay and have no right... and runbox, when they have a good day, make things work - no guaranteed uptime... moving next door tomorrow. I rather sacrifice runbox's unique webmail interface for poorer, 'generic' IMP, but my webhosting provider at least guarantee 99.7% uptime or money back...

6 Mar 2005, 02:17 AM	#13
Rizlam Member Join Date: Oct 2003 Posts: 48	Well, I've tried sending emails to my account and they don't turn up in the webmail inbox, and I don't get an email bounced retort, so I think they are falling into a black hole. This is really, really, rubbish. My first year with Runbox was error-free, so what the hell has happened? I feel a complete idiot now for paying for 3 years of access.