Payment problem

sheprd · 12 Oct 2019, 08:32 AM

I am having a payment problem I have a Debit Card and FM rejects it with no explaining any thoughts on how i can pay my acct payment

gardenweed · 12 Oct 2019, 09:27 AM

From the help page

Quote:

Some card providers (especially for prepaid or debit cards) don't support delayed capture. We do try to detect cards that are likely to reject delayed capture and just charge those up front.
Action: Try another payment method.

Their suggested methods are Visa, Mastercard, American Express or PayPal
Maybe try PayPal?

sheprd · 12 Oct 2019, 10:07 AM

Thanks Gardenweed for your response. I have a VISA Debit card. I have the thirty day free trial version and was trying to subscribe as i like the service.

JeremyNicoll · 12 Oct 2019, 06:18 PM

Quote:

Originally Posted by sheprd

Thanks Gardenweed for your response. I have a VISA Debit card. I have the thirty day free trial version and was trying to subscribe as i like the service.

I would expect the card-issuing bank to be able to tell you why the payment didn't go through.

Berenburger · 12 Oct 2019, 06:39 PM

Contact Fastmail support: https://www.fastmail.com/support/. Choose request type: Billing and Payments.

Terry · 12 Oct 2019, 06:44 PM

Click more payment options you can then use Paypal

BritTim · 12 Oct 2019, 11:32 PM

As others have advised, you can just use PayPal that will give you the option of using your Visa debit card.

sheprd · 13 Oct 2019, 12:36 AM

Thanks to all I am dealing with Support and believe we will resolve the problem

12 Oct 2019, 08:32 AM	#1
sheprd The "e" in e-mail Join Date: Sep 2001 Location: VA, USA Posts: 2,789	Payment problem I am having a payment problem I have a Debit Card and FM rejects it with no explaining any thoughts on how i can pay my acct payment

12 Oct 2019, 10:07 AM	#3
sheprd The "e" in e-mail Join Date: Sep 2001 Location: VA, USA Posts: 2,789	Thanks Gardenweed for your response. I have a VISA Debit card. I have the thirty day free trial version and was trying to subscribe as i like the service.

12 Oct 2019, 06:39 PM	#5
Berenburger The "e" in e-mail Join Date: Sep 2004 Location: The Netherlands Posts: 2,905	Contact Fastmail support: https://www.fastmail.com/support/. Choose request type: Billing and Payments.

12 Oct 2019, 06:44 PM	#6
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,012	Click more payment options you can then use Paypal

12 Oct 2019, 11:32 PM	#7
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	As others have advised, you can just use PayPal that will give you the option of using your Visa debit card.

13 Oct 2019, 12:36 AM	#8
sheprd The "e" in e-mail Join Date: Sep 2001 Location: VA, USA Posts: 2,789	Thanks to all I am dealing with Support and believe we will resolve the problem