My e-mail still down

leda1974 · 30 Oct 2006, 02:53 AM

I've been getting this message for the past three days now:

The account you are trying to login to is in the process of being recovered from a disk failure and is currently unavailable. This process will take around a day. Please see the Fastmail status blog for more details and updates. We apologise for the inconvenience.

Is anyone else's account still out of service?

William9 · 30 Oct 2006, 03:00 AM

Sure. Mine is still not available. One of my accounts is on server 3. Another is on server 4 which was out of service for several days in November 2005, but is working during this current outage.

MikeL · 30 Oct 2006, 03:12 AM

Mine's still out. I've switched my domain's MX records, but I still have a backlog for the past couple of days at FM. Sigh....

-Mike

alistair234 · 30 Oct 2006, 03:21 AM

Quote:

Originally posted by MikeL
Mine's still out. I've switched my domain's MX records, but I still have a backlog for the past couple of days at FM. Sigh....

-Mike

fastmail team will get you up and running again in no time.

bdijkstr · 30 Oct 2006, 03:35 AM

Yep, mine's still unavailable as well. For almost 3 days now. Personally I don't think we'll get all our emails back, they must be having big problems to take this long. Also, I'm really dissapointed in the way they communicate about this.

placebo · 30 Oct 2006, 03:36 AM

Quote:

Originally posted by William9
Sure. Mine is still not available. One of my accounts is on server 3. Another is on server 4 which was out of service for several days in November 2005, but is working during this current outage.

Does server 4 still exist? I thought it was replaced by or assimilated into the replicated set-up.

uvt98 · 30 Oct 2006, 03:48 AM

My account has been down for three days.

rmns2bseen · 30 Oct 2006, 03:52 AM

Quote:

Originally posted by bdijkstr
Yep, mine's still unavailable as well. For almost 3 days now. Personally I don't think we'll get all our emails back, they must be having big problems to take this long. Also, I'm really dissapointed in the way they communicate about this.

During the past few outages, my account was inaccessible for about that same length of time, and all of my mail was restored with no problem (quite a few messages, too). I wouldn't fret too much about losing messages, although of course it's possible I guess. I'd suggest too that from now on you backup your emails locally, if you don't do that already.

MikeL · 30 Oct 2006, 04:01 AM

Quote:

Originally posted by alistair234
fastmail team will get you up and running again in no time.

That's what I thought a couple of days ago; while I don't demand hourly updates, having them a little more frequently would be helpful (the latest one I see on the status blog is about 16.5 hours ago, as I write this). I like FastMail's features too much to switch, but I am going to have to spend some time figuring out a better way to manage my mail.

-Mike

Akin · 30 Oct 2006, 04:47 AM

Mine too is still down. Not even the web interface is available. (I'm a Full member with multi-year commitment to FM.)

alistair234 · 30 Oct 2006, 04:48 AM

Quote:

Originally posted by Akin
Mine too is still down. Not even the web interface is available. (I'm a Full member with multi-year commitment to FM.)

i'm on server 4 i've not had any problems so far

Akin · 30 Oct 2006, 04:51 AM

Quote:

Originally posted by alistair234
i'm on server 4 i've not had any problems so far

Yeah, but us on server 3 haven't had access to our mails for 3 days now.

wishlish · 30 Oct 2006, 04:57 AM

I'm an enhanced customer with no email (web or IMAP) for 3 days. I also can't use my WebDAV drive.

davemack · 30 Oct 2006, 05:06 AM

yes, I'm in the same boat: no webmail, no nothing -- last status blog entry still reading 01.19, so there've been no updates for nearly 20hrs -- my disappointment level has now moved up to 'enhanced', which, curiously, matches my subscription level.

MikeL · 30 Oct 2006, 05:22 AM

Quote:

Originally posted by alistair234
i'm on server 4 i've not had any problems so far

I wish I were on server 4.

I'm an Enhanced subscriber, whose account resides on server 3.

-Mike

30 Oct 2006, 02:53 AM	#1
leda1974 Junior Member Join Date: Oct 2006 Posts: 2	My e-mail still down I've been getting this message for the past three days now: The account you are trying to login to is in the process of being recovered from a disk failure and is currently unavailable. This process will take around a day. Please see the Fastmail status blog for more details and updates. We apologise for the inconvenience. Is anyone else's account still out of service?

30 Oct 2006, 03:48 AM	#7
uvt98 Junior Member Join Date: Mar 2006 Posts: 14	Mine as well My account has been down for three days.

30 Oct 2006, 03:00 AM	#2
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	Sure. Mine is still not available. One of my accounts is on server 3. Another is on server 4 which was out of service for several days in November 2005, but is working during this current outage.

30 Oct 2006, 03:12 AM	#3
MikeL Essential Contributor Join Date: Apr 2002 Posts: 326	Mine's still out. I've switched my domain's MX records, but I still have a backlog for the past couple of days at FM. Sigh.... -Mike

30 Oct 2006, 03:35 AM	#5
bdijkstr Junior Member Join Date: Oct 2006 Posts: 1	Yep, mine's still unavailable as well. For almost 3 days now. Personally I don't think we'll get all our emails back, they must be having big problems to take this long. Also, I'm really dissapointed in the way they communicate about this.

30 Oct 2006, 04:47 AM	#10
Akin Member Join Date: Aug 2005 Location: Melbourne, Australia Posts: 32	Mine too is still down. Not even the web interface is available. (I'm a Full member with multi-year commitment to FM.)

30 Oct 2006, 04:57 AM	#13
wishlish Junior Member Join Date: Feb 2004 Posts: 22	I'm an enhanced customer with no email (web or IMAP) for 3 days. I also can't use my WebDAV drive.

30 Oct 2006, 05:06 AM	#14
davemack Junior Member Join Date: Nov 2005 Location: London, UK Posts: 9	yes, I'm in the same boat: no webmail, no nothing -- last status blog entry still reading 01.19, so there've been no updates for nearly 20hrs -- my disappointment level has now moved up to 'enhanced', which, curiously, matches my subscription level.