New Account Options

[David]

Since the server updates we now have extra options available, that will allow us to renew, or downgrade our accounts (for various periods of time) I am looking at options for the long term, and have a couple of questions please:

Is it possible to upgrade or downgrade and purchase extra storage space at the same time? To save transaction fees.

Will people with Full or Enhanced Accounts, be allowed to downgrade to member status. (I hope nobody wants to) but I thought that I would ask the question.

[robmueller]

Originally posted by David
Is it possible to upgrade or downgrade and purchase extra storage space at the same time? To save transaction fees.

You can always use the 'Add Funds' link to add money to your account pool. Those funds are automatically used if you try and upgrade and have enough funds available.

Will people with Full or Enhanced Accounts, be allowed to downgrade to member status. (I hope nobody wants to) but I thought that I would ask the question.

Yes. You can upgrade/downgrade to any level you want, and to any available time period for the particular level you want to upgrade/downgrade to.

Basically the way it works is that you get credit for your unused service portion, and that's contributed towards the cost of whatever level you move to.

Rob

[David]

Originally posted by robmueller

Basically the way it works is that you get credit for your unused service portion, and that's contributed towards the cost of whatever level you move to.

Rob

Thank You:

Flexibility: Online companies talk about it, and brag about it; but Fastmail gives it to you; straight up. So, I can downgrade to 'Member' status; and buy extra storage and bandwidth; and never pay another cent. I will not be doing that, but I may have to one day; its nice to know that I can.

Cheers
David

[sflorack]

I believe there was another thread that discussed downgrading to member. Not sure that it's possible.

[Isaac]

I'd like to see all of the Purchase options clustered onto one page. That way, the user selects everything that they want to purchase, and then the transaction proceeds from there. Yes, this could be a bit overwhelming, but I think it makes sense, too.

I don't understand why it is that the "Credit Card Details" section should appear on the Renewals page, but for Upgrade/Downgrade the credit card transaction happens on a separate page.

Also, why is it that I can enter my credit card details on the Add Funds or the Renewals page, but I can only clear my credit card details on the Renewals page?

[robmueller]

Originally posted by Isaac
I'd like to see all of the Purchase options clustered onto one page. That way, the user selects everything that they want to purchase, and then the transaction proceeds from there. Yes, this could be a bit overwhelming, but I think it makes sense, too.

Also, why is it that I can enter my credit card details on the Add Funds or the Renewals page, but I can only clear my credit card details on the Renewals page?

Note that the link is to the 'Subscription Details/Renewals' page. I should change the actual page title to say that as well.

For automatic renewals, you need to be able to put your credit card details somewhere.

Rob

[Isaac]

Originally posted by robmueller
For automatic renewals, you need to be able to put your credit card details somewhere.

Yes. But shouldn't I be able to remove my stored credit card details in either of the places where I could enter details? What if I've got one credit card saved from using the Renewals page, but then I go to the Add Funds page ("Payment" according to the page title) and I want to use a new credit card now? Currently I'd need to go to the Renewals page to clear out the old details.

[robmueller]

Originally posted by Isaac
Yes. But shouldn't I be able to remove my stored credit card details in either of the places where I could enter details? What if I've got one credit card saved from using the Renewals page, but then I go to the Add Funds page ("Payment" according to the page title) and I want to use a new credit card now? Currently I'd need to go to the Renewals page to clear out the old details.

Hmmm, I see what you're saying. You can just fill over the existing details on any of the screens though. It really doesn't seem to be a big issue, most people use the same CC ach time...

Rob