Getting Kicked Out...

**Gankaku** · 13th January 2003, 09:52 PM

I keep logging into the web interface. When I can actually get in, whenever I do an action (currently trying to Purge/Do) I get kicked back out to the login screen and get this message:

The session you are trying to use has expired. This is either because you were inactive for more than 2 hours or have logged out. Please enter your user name and password to login again and I'll try and continue from where you left off. If you were trying to send an email, DON'T PANIC, just log in below again and I'll send it off.

I've tried closing my browser and restarting it. This doesn't happen just when I try to do purge though. Sometimes I try to login and then get kicked back out right away with the same message.

Anyone else experiencing this??

norbs · 13th January 2003, 09:54 PM

yep, just emailed the webmaster on it - i have tried with different browsers and different ISPs... same result, the first "action" that i try to do, just bails me out. Its like the session ID is just expiring...

gasca · 13th January 2003, 09:56 PM

hi,

I have this problem when logging:

"The session you are trying to use has expired. This is either because you were inactive for more than 2 hours or have logged out. Please enter your user name and password to login again and I'll try and continue from where you left off. If you were trying to send an email, DON'T PANIC, just log in below again and I'll send it off".

and none of these reasons are true.
¿Any idea?

Bye,

sjgasca.

jhs · 13th January 2003, 09:58 PM

I have no idea, but I have the same problem.

--
Jan

cripcrop · 13th January 2003, 10:02 PM

Cant log in either, neither can my Girlfriend. Both in UK in Midlands.

Could this morning 9am - 10am, couldnt after 1:30pm

Chris

Isaac · 13th January 2003, 10:02 PM

I've been getting this behavior too, although at the moment the pages are loading so slowly that I don't know what is going on. With a saved session, I keep ending up back in my mailbox if I try to do much of anything. I noticed that things tended to work on the beta server, though, so perhaps this is a problem that's specific to certain servers. I'm on mail2.

AndreasW · 13th January 2003, 10:02 PM

Yes, I have exactly the same problem.

norbs · 13th January 2003, 10:03 PM

yep, i am on mail2 as well...

Onno · 13th January 2003, 10:03 PM

Confirmed. I first saw this about 35 minutes ago and gave the server some time to restart, but it doesn't seem to be doing this automatically. Looking into it now...

Jeremy Howard · 13th January 2003, 10:07 PM

Checking...

SanjaySheth · 13th January 2003, 10:07 PM

Why does admin.fastem.com continue to show the server is up and all is ok? Shouldn't it be showing some errors at this point since I can barely login to the interface and I certainly can't compose and send a test message (I think the test suite does something like this every few minutes unless I am mistaken).

Isaac · 13th January 2003, 10:10 PM

The test suite may send a test message without logging into the web interface-- in other words, perhaps the sendmail system is up and running even if the "session" system isn't.

SanjaySheth · 13th January 2003, 10:12 PM

If the admin test suite is supposed to monitor the web interface as well, it would really need to log in just like a normal user and then compose the test message. That is the only true test of the system from the user's perspective.

norbs · 13th January 2003, 10:13 PM

and surely it would test all servers - as i think in this case only mail2 is effected...

Jeremy Howard · 13th January 2003, 10:17 PM

The problem was that we ran out of temporary file space on server2, effecting new sessions. The testing script had an existing session every time and didn't see the problem. I'll make sure that the testing script doesn't reuse sessions in the future. Many apologies.

13th January 2003, 09:52 PM	#1
Gankaku Moderator Join Date: Mar 2002 Location: Virginia, USA Posts: 3,195	Getting Kicked Out... I keep logging into the web interface. When I can actually get in, whenever I do an action (currently trying to Purge/Do) I get kicked back out to the login screen and get this message: The session you are trying to use has expired. This is either because you were inactive for more than 2 hours or have logged out. Please enter your user name and password to login again and I'll try and continue from where you left off. If you were trying to send an email, DON'T PANIC, just log in below again and I'll send it off. I've tried closing my browser and restarting it. This doesn't happen just when I try to do purge though. Sometimes I try to login and then get kicked back out right away with the same message. Anyone else experiencing this??

13th January 2003, 09:56 PM	#3
gasca Junior Member Join Date: Aug 2002 Posts: 13	Login problem hi, I have this problem when logging: "The session you are trying to use has expired. This is either because you were inactive for more than 2 hours or have logged out. Please enter your user name and password to login again and I'll try and continue from where you left off. If you were trying to send an email, DON'T PANIC, just log in below again and I'll send it off". and none of these reasons are true. ¿Any idea? Bye, sjgasca.

13th January 2003, 10:02 PM	#5
cripcrop Junior Member Join Date: Jan 2003 Posts: 6	me too Cant log in either, neither can my Girlfriend. Both in UK in Midlands. Could this morning 9am - 10am, couldnt after 1:30pm Chris

13th January 2003, 09:54 PM	#2
norbs Essential Contributor Join Date: May 2002 Location: UK Posts: 435	yep, just emailed the webmaster on it - i have tried with different browsers and different ISPs... same result, the first "action" that i try to do, just bails me out. Its like the session ID is just expiring...

13th January 2003, 09:58 PM	#4
jhs Essential Contributor Join Date: Jan 2002 Location: Zurich, Switzerland Posts: 350	I have no idea, but I have the same problem. -- Jan

13th January 2003, 10:02 PM	#6
Isaac Essential Contributor Join Date: Nov 2002 Posts: 241	I've been getting this behavior too, although at the moment the pages are loading so slowly that I don't know what is going on. With a saved session, I keep ending up back in my mailbox if I try to do much of anything. I noticed that things tended to work on the beta server, though, so perhaps this is a problem that's specific to certain servers. I'm on mail2.

13th January 2003, 10:02 PM	#7
AndreasW Member Join Date: Aug 2002 Location: Germany Posts: 80	Yes, I have exactly the same problem.

13th January 2003, 10:03 PM	#8
norbs Essential Contributor Join Date: May 2002 Location: UK Posts: 435	yep, i am on mail2 as well...

13th January 2003, 10:03 PM	#9
Onno Cornerstone of the Community Join Date: Nov 2002 Location: Amsterdam Posts: 753	Confirmed. I first saw this about 35 minutes ago and gave the server some time to restart, but it doesn't seem to be doing this automatically. Looking into it now...

13th January 2003, 10:07 PM	#10
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,499	Checking...

13th January 2003, 10:07 PM	#11
SanjaySheth Master of the @ Join Date: Mar 2002 Location: Chicago Posts: 1,074	Why does admin.fastem.com continue to show the server is up and all is ok? Shouldn't it be showing some errors at this point since I can barely login to the interface and I certainly can't compose and send a test message (I think the test suite does something like this every few minutes unless I am mistaken).

13th January 2003, 10:10 PM	#12
Isaac Essential Contributor Join Date: Nov 2002 Posts: 241	The test suite may send a test message without logging into the web interface-- in other words, perhaps the sendmail system is up and running even if the "session" system isn't.

13th January 2003, 10:12 PM	#13
SanjaySheth Master of the @ Join Date: Mar 2002 Location: Chicago Posts: 1,074	If the admin test suite is supposed to monitor the web interface as well, it would really need to log in just like a normal user and then compose the test message. That is the only true test of the system from the user's perspective.

13th January 2003, 10:13 PM	#14
norbs Essential Contributor Join Date: May 2002 Location: UK Posts: 435	and surely it would test all servers - as i think in this case only mail2 is effected...

13th January 2003, 10:17 PM	#15
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,499	The problem was that we ran out of temporary file space on server2, effecting new sessions. The testing script had an existing session every time and didn't see the problem. I'll make sure that the testing script doesn't reuse sessions in the future. Many apologies.