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Old 30 Sep 2017, 06:41 AM   #91
noclue
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Join Date: Dec 2007
Location: San Antonio, Texas USA
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janusz -- I have sent in two different orders (or whatever they are called). I followed the instructions I was sent, but nothing changed. That's when I sent in the second one, and no one ever replied to it.
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Old 30 Sep 2017, 03:24 PM   #92
Terry
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By giving your email address to mailing lists you will incur a ton of spam emails as some companies sell email address to other companies, or their security is not very good and they get hacked.

If your problem is filing mail into different folders then you will need someone to help you sort this out, either someone on here or Fastmail.

There are rules in your account section that you can set for all incoming mail to filter into the required folders or discard them.
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Old 30 Sep 2017, 04:26 PM   #93
noclue
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Thank you, Terry. The preceeding 18 or so pages of this thread have been about just that -- how to get stuff sent to the right folders. I have tried the suggestions that kind folks here have offered, but the plain fact is that FM is no longer trying to learn what goes where. I don't know what happened; it worked so well for so long.

I could try contacting support again, but the last two encounters were not helpful. Did FM get sold or something? Why did things change?
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Old 30 Sep 2017, 06:48 PM   #94
Terry
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I would wait until someone with a few brains on here can help you sort it out.
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Old 1 Oct 2017, 06:17 AM   #95
noclue
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I have to say that I am very impressed with the "brains" who have helped me try to solve this problem. I don't think it's their fault that the issue hasn't been solved; I think something has gone on at FM that most of us don't know about.

I can continue to manually put emails where they belong. What irks me is that I'm paying FM to do that for me. They were, and now they're not. Why won't they fix it? It feels to me like they just don't care. I will likely not be the only person who leaves because the service is so poor.
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Old 1 Oct 2017, 06:18 AM   #96
n5bb
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Quote:
Originally Posted by noclue View Post
...I phoned one of the organizations to see if they could tell me what they were seeing on their end. They told me that they were getting "bad address" notifications -- whatever that means.
Quote:
Originally Posted by noclue View Post
...The preceeding 18 or so pages of this thread have been about just that -- how to get stuff sent to the right folders. I have tried the suggestions that kind folks here have offered, but the plain fact is that FM is no longer trying to learn what goes where.
What are your current problem?
  • Your original post has two complaints:
    • Newsletters you had recently subscribed to were not arriving at your Fastmail account in any folder. In a later post (shown above), you said that the newsletters were getting "bad address" notifications for email sent to your Fastmail address.
    • Messages showing up in the wrong folders. I'm not sure if this is only a spam / not-spam issue or some other folder filing rules you are using.
  • If you will trust me, I will send you a Fastmail PM (private message). If you open it I will discuss this privately so you don't reveal your email address in this open forum.
Bill
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Old 1 Oct 2017, 04:17 PM   #97
noclue
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Bill, hi! You've ridden to my rescue so many times... Thank you.

OK, here's what I've done: I have opened a zoho account for new and renewed newsletters. But I am still getting older ones in my FM account folders (newsletters which FM used to place correctly, but doesn't anymore). It's as if FM is just guessing day-to-day. Also, opening a new zoho account solved the problem with senders telling me they got "bad message" (or whatever it's called) since I was no longer using an FM address.

The issue now is the old faithfuls, the newsletters I've been getting for years. EarthSky (a daily), for example, will end up in spam one day, personal another, commercial the next day, and accidentally make it to newsletters a couple of times a week. There is no rhyme nor reason.

The same thing happens with my commercial emails/orders. That account is a different address from any of the other accounts, but FM exhibits the same random behavior. Some of these are places I've done business with for years, and FM used to send those emails right to the commercial folder. Now they go to other folders as well.

Last edited by noclue : 1 Oct 2017 at 04:23 PM. Reason: I'm confusing myself
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