New E-Mail Service - Grooti.com

[jdtaylor]

Service does seem to behaving well, oddly a test message I sent myself to eumx hasn't appeared yet, and one to my own domain hasn't either which is interesting, and the other way from my own domain showed up instantly when the message to me hasn't appeared yet. and the same for eumx not apopeared at eumx's end at all.

It does make me wonder whether there is this problem with false high span marking causing problems and possibly resulting it in getting blocked by some spam filters such as Microsoft's exchange spam filters and whatever Eumx use to or something as it's only just shown up 4 minutes after being sent at eumx and still nothing on the exchange server.

[Grooti]

Originally Posted by nbarr

As a basic starting point your service needs:
- https
- SSL on IMAP
- SSL on SMTP

Welcome to EMD.

SSL option will be available soon.

Originally Posted by xmailer

The main page and login page seemed to load pretty slowly for me. In fact, I had to reload the latter after a "page not found" error or some such thing the first time. But I was able to login eventually. Not quite ready for primetime, I suspect...

Still loading slow?

Originally Posted by webecedarian

I wish people creating new e-mail options would have adult names that could be used without feeling silly. Things like "Yahoo" are bad enough.

Originally Posted by communicant

Early on in this thread, the Grooti rep asked for suggestions about the service, and he asked if they should offer more domain names as alternatives to "Grooti." In my opinion the answer is definitely yes, and the names should be neutral and simple, not "cute." If I remember correctly, he said the name "Grooti" was coined by a child. That's OK for those who want it, but it would certainly be a good idea to offer some dignified alternatives.

Any suggestions for new domain names?
And communicant, do you still have signature issues? Can you tell me what is your account name so I can check your settings? It's really strange that it doesn't work for you.

Originally Posted by jdtaylor

Service does seem to behaving well, oddly a test message I sent myself to eumx hasn't appeared yet, and one to my own domain hasn't either which is interesting, and the other way from my own domain showed up instantly when the message to me hasn't appeared yet. and the same for eumx not apopeared at eumx's end at all.

It does make me wonder whether there is this problem with false high span marking causing problems and possibly resulting it in getting blocked by some spam filters such as Microsoft's exchange spam filters and whatever Eumx use to or something as it's only just shown up 4 minutes after being sent at eumx and still nothing on the exchange server.

Your web host might be blocking messages that are found as spam.

Update:
Found the spam issue and working on a fix.

[Grooti]

Small Update:
Taglines were removed since users were constantly irritated by them.

[xmailer]

Thanks for the update -- although most here probably could have told you from the outset that taglines are "passé." Many people will refuse to use an email service on that basis alone, regardless of its other features, reliability, etc., something which some of the "big players" have eventually gotten wise to. Therefore, some might consider this more than a "small" update/upgrade.

[communicant]

Here is a query for the Grooti rep -- there is no obvious way to mark a message as "not spam." Does simply moving it from the "junk" folder to the inbox accomplish this? That is, if a message that arrives in the junk folder is moved to the inbox, will future messages from the same sender be treated as non-spam? If not, how can a sender be whitelisted?

[Grooti]

Originally Posted by communicant

Here is a query for the Grooti rep -- there is no obvious way to mark a message as "not spam." Does simply moving it from the "junk" folder to the inbox accomplish this? That is, if a message that arrives in the junk folder is moved to the inbox, will future messages from the same sender be treated as non-spam? If not, how can a sender be whitelisted?

Not yet but we are currently working on spam filters so expect that feature to be released soon.

[communicant]

That's fine, but does not address my question directly. Spam filters are intended to direct actual spam to the junk folder. I was referring to NON-spam that your current filters mistakenly placed in the junk folder. If there is no way to mark a message as "non-spam," then what can a user do? Will all future messages from that sender continue to be marked as spam? By the way, I note that even when such a message is moved from the junk folder to the inbox, it is still marked as "spam address" in the sender field instead of the actual sender. How do your filters currently identify a message as spam, and what changes are you planning to make in order to give users more control in preventing real messages from being treated as junk?

[slipperdog]

I just set up an account at Grooti and I liked the simple approach. I see no SSL service available and do not think that the registration process was encrypted either. This is a major turnoff to me, and to my email client (Lanakai/Thunderbird). Other than that, it looks fine.

[jdtaylor]

Could other dictionaries other than English US be enabled for spell checking like English UK, and French that kind of thing as not everyone is American or normally use the American way of spelling things.

[robtpatrick]

Originally Posted by communicant

I'm not going to get into an argument with Grooti over the 'signature problem' except to note that even after I carefully followed his posted instructions and went to the 'accounts' page to set up and 'enable' a signature, my messages were still coming through at the receiving end with BOTH my signature AND the grooti tagline. I can prove this if necessary, and I really don't appreciate being told that I 'just don't know how to set it up correctly'. This particular problem has now been resolved, but it most certainly was not resolved when I (and others) first posted about it here.

As for editing the display name that appears before the user name, Grooti's reply proves my point about a peculiar problem with the service's mindset. Has anyone here ever heard of ANY email interface, webmail or otherwise, which makes you contact support in order to change the form of the name that precedes the user name? Suppose my name is John Smith and I create an account as JS [at] Grooti.com and want to switch back and forth between displaying my full name for formal messages and just 'John' when I write to my grandmother? Do I need to contact support every time and ask them to do it 'manually'? That is beyond eccentric, that is simply crazy! Every other email service that I have ever dealt with (and I have dealt with dozens and dozens of them, of all sizes and sorts, the good, the bad, and the ugly) permits this sort of change easily under some form of 'settings' or 'options', regardless of whether one is using a web interface or not. This absolutely proves my point about how needlessly and strangely counterintuitive and oddly difficult some aspects of Grooti seem to be. And why, pray tell, if it is indeed the case that 'If you add a name in the web interface you cannot remove it anymore. If you want your name to be removed manually, contact support [at] grooti.com', then why was this extraordinary and unusual fact not made clear at some point where subscribers might learn about it in time? This really is one of the oddest things I have ever encountered in all my wanderings through the email underbrush over the years.

I like the address I created at Grooti and I'm going to keep it for the time being, but as a receive-only site. For sending, however, I will create an identity at one of my other sites and send from there if I should ever need to send from my Grooti username. This solution will let me easily change the form of the outgoing name any time that I wish and will solve a number of other problems as well. I am not going to ask any more questions about Grooti directly, either here or privately, because the mindset of the service seems so odd and prickly and full of less than pleasant surprises. Whatever the reason, it is not something I care to interact with any further. Oh, come to think of it, there is indeed one last thing that I do need to ask before signing off, because I can't find anything at the Grooti site regarding the inactivity period. How often does a subscriber have to log in to keep an account active? Can that question please be answered simply and clearly, without dropping my jaw to the floor any further? Thanks.

It loks like you decided to "make a choice" to complain about a new service; it seems all that people can do is complain but use no intellect in setting up, configuring, whatever; I am a subscriber to more accounts than you; I do not "make a choice" to complain, I use the service, with no skepticism, doubt or worry. Yes I now have a Grooti account, and with a full Gig that's enough! andno problems!
I respectfully request that you stop "making a choice" to complain, and use a service that you require personally, not make a choice" to make other's use miserable. I am no skeptic, not a pesimist, and no worry wart; the srvices used are for the personal needs of the user, not to "make a choice" to complain. My new service is just fine, no problems.

[xmailer]

Originally Posted by robtpatrick

It loks like you decided to "make a choice" to complain about a new service; it seems all that people can do is complain but use no intellect in setting up, configuring, whatever; I am a subscriber to more accounts than you; I do not "make a choice" to complain, I use the service, with no skepticism, doubt or worry. Yes I now have a Grooti account, and with a full Gig that's enough! andno problems!
I respectfully request that you stop "making a choice" to complain, and use a service that you require personally, not make a choice" to make other's use miserable. I am no skeptic, not a pesimist, and no worry wart; the srvices used are for the personal needs of the user, not to "make a choice" to complain. My new service is just fine, no problems.

The purpose of this site is to discuss email services, which is exactly what communicant was doing. I'm not sure what you're here for, except apparently to discuss your opinion of other forum members, which isn't what this forum is about, but in so doing, you certainly come off as a "rank newbie" here...as you apparently are.

[William9]

I agree with xmailer. This is about discussion and information exchange.

[robtpatrick]

Originally Posted by xmailer

The purpose of this site is to discuss email services, which is exactly what communicant was doing. I'm not sure what you're here for, except apparently to discuss your opinion of other forum members, which isn't what this forum is about, but in so doing, you certainly come off as a "rank newbie" here...as you apparently are.

I am no newbie; I specialize in computer repair and diagnosis; I have several "free services" and what the poster did what create an assumption or opinion of a service, not use intellegence in "finding out" It is my duty as a "confirmed" computer guru to read directions, sign for a service, then ask when I have used all resources; the user did not do that, heated exchanges were made and all reading my reply "blinked" given the fact that there is a "new guy on the block" and given the fact that seemingly no one "wants" to look at every part of the new interface surprises me! Let it be known that I have experience above and beyond all of you reading this; it is my job to make the new sytem work not to require "preferences"

[communicant]

I have no wish to reply in kind to a very surprising ad hominem message aimed at one of my posts from many months ago, but as the member who was initially aimed at, I shall exercise a right of personal privilege in replying. To take just one very obvious point, robtpatrick states that "I am a subscriber to more accounts than you." First, how on earth would he know how many accounts I subscribe to? And second, since when did gross numerical comparisons correlate with either knowledge or understanding? Regardless of anything else, such an absurdly irrelevant and boastfully ignorant declaration ought to tell the forum all it needs to know about this new member. He also characterizes as "heated discussion" a thread which I remember as being entirely polite and professional on all sides. I could go on, but there is no need. I do ask, please, that the mods keep a close eye on this bloke, and if necessary take the appropriate steps to safeguard the forum from future posts that are needlessly provocative, utterly unproductive, and contrary to the spirit of this forum. Enough said (I sincerely hope!)

P.S. - robtpatrick grandiloquently adds the almost Biblical pronouncement that "Let it be known that I have experience above and beyond all of you reading this," followed by the more mundane statement that "it is my job to make the new sytem work not to require 'preferences' ". About the first part of that sentence, once again, how could he possibly know how his level of experience compares with that of all twenty-some-thousand of us? On the other hand, if he is referring to inside knowledge of the workings of Grooti, as the second part of his remarkable statement seems to imply, then why has he not said so and registered as a rep?

[xmailer]

Originally Posted by robtpatrick

I am no newbie; I specialize in computer repair and diagnosis; I have several "free services" and what the poster did what create an assumption or opinion of a service, not use intellegence in "finding out" It is my duty as a "confirmed" computer guru to read directions, sign for a service, then ask when I have used all resources; the user did not do that, heated exchanges were made and all reading my reply "blinked" given the fact that there is a "new guy on the block" and given the fact that seemingly no one "wants" to look at every part of the new interface surprises me! Let it be known that I have experience above and beyond all of you reading this; it is my job to make the new sytem work not to require "preferences"

Actually, it is the "job" of those promoting a service, not its users, to make that service work properly. It's also quite common for members of this forum to state their opinions, positive and negative, of services under discussion here. Perhaps if you'd taken a little more time to read more of the forum before going off on your personal tirade, you might have better understood that. In fact, if anyone is "out of line" with regard to the purpose of this forum, it is you, my friend. That's one thing that "brands" you as a "newbie" here.

Originally Posted by communicant

I have no wish to reply in kind to a very surprising ad hominem message aimed at one of my posts from many months ago, but as the member who was initially aimed at, I shall exercise a right of personal privilege in replying. To take just one very obvious point, robtpatrick states that "I am a subscriber to more accounts than you." First, how on earth would he know how many accounts I subscribe to? And second, since when did gross numerical comparisons correlate with either knowledge or understanding? Regardless of anything else, such an absurdly irrelevant and boastfully ignorant declaration ought to tell the forum all it needs to know about this new member. He also characterizes as "heated discussion" a thread which I remember as being entirely polite and professional on all sides. I could go on, but there is no need. I do ask, please, that the mods keep a close eye on this bloke, and if necessary take the appropriate steps to safeguard the forum from future posts that are needlessly provocative, utterly unproductive, and contrary to the spirit of this forum. Enough said (I sincerely hope!)

Fully agreed. This rank newbie (at this forum) who seems to basically blatantly suggest that he is "more qualified" than anyone here, seems to fail to recognize the fundamental fact that this forum is for the discussion of email services, not for boasting about his own alleged superior qualifications and personally attacking other members. Frankly, he gives the impression of being little more than what is commonly referred to as a "troll."

Added:

Originally Posted by communicant

On the other hand, if he is referring to inside knowledge of the workings of Grooti, as the second part of his remarkable statement seems to imply, then why has he not said so and registered as a rep?

In fact, I almost suggested in my previous response to him that he "comes off" as a "shill" for the Grooti service. Although in the lack of evidence, I didn't want to seem to be casting aspersions on the acknowledged rep for that service here, as I'm sure that you weren't necessarily doing either. Regardless, he seems to miss the point of the discussions here, but seems to want to use this forum for the purpose of whatever personal ax he has to grind.

There's a big difference between discussing the pros and cons of a service, which is much of what this forum is about, and personally attacking members of this forum, the latter of which which is all this newbie seems to be interested in doing here. But it is hard not to wonder what his personal interest might be to motivate such an unwarranted personal attack, and to even register with this forum for no other apparent purpose, as far as anyone here might be able to tell. Of course, I certainly hope that the acknowledged rep of the service under discussion here would disclaim any association with him and be willing to likewise denounce his personal attacks here. Otherwise, that alone might be sufficient for me to strongly recommend against anyone considering using this service.