Server upgrades and scheduled downtime June 26

Geir · 19 Jun 2012, 04:49 AM

We will upgrade our application servers with more memory and our services will be unavailable while we replace the RAM.

The upgrade will be done Tuesday June 26 at approximately 7:30 AM CET (5:30 AM GMT, 1:30 AM EST) and it will take 30-60 minutes to complete.

We apologize for any inconvenience caused and thank you for your understanding.

- Geir

Geir · 28 Jun 2012, 01:51 AM

Our scheduled upgrade has been postponed to tomorrow (Thursday) morning at approximately 7:30 AM CET (5:30 AM GMT, 1:30 AM EST).

The process will take 30-60 minutes to complete, during which our services will be unavaileble.

We apologize for any inconvenience caused and thank you for your understanding.

- Geir

eric78190 · 28 Jun 2012, 09:05 PM

Still have problem to access runbox smtp & pop (time out).

Any news about the upgrade ?

Thanks.

Eric.

Geir · 28 Jun 2012, 09:53 PM

The upgraded was completed as scheduled. If you're still having problems accessing your email, please open a support ticket at https://support.runbox.com and provide your Runbox username.

- Geir

eric78190 · 28 Jun 2012, 10:17 PM

Thanks for your answer.

I opened a ticket one hour before to post on this forum id : YHW-797-90522..

From now, we begin to receive our emails : our test emails (sent 3 hours ago) and even now the confirmation email from our support (received 10 minutes ago in gmail) : id : YHW-797-90522.

There was a delay/access problem for SMTP and POP from different network (OVH, local ADSL).

But access to POP and SMTP seems to be better.

Eric.

Quincy_G · 29 Jun 2012, 02:34 AM

I also have some problems today reveiving and sending mail.

My pingdom report show about 15 Minutes downtime for today. Are there any problems?

Geir · 29 Jun 2012, 06:04 AM

We've had some DNS problems following the upgrade causing some SMTP and email delivery delays, but they should be resolved now.

- Geir

kservik · 3 Jul 2012, 01:27 AM

There should be some performance improvements after the RAM upgrades.

Kim

19 Jun 2012, 04:49 AM	#1
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Server upgrades and scheduled downtime June 26 We will upgrade our application servers with more memory and our services will be unavailable while we replace the RAM. The upgrade will be done Tuesday June 26 at approximately 7:30 AM CET (5:30 AM GMT, 1:30 AM EST) and it will take 30-60 minutes to complete. We apologize for any inconvenience caused and thank you for your understanding. - Geir

28 Jun 2012, 09:05 PM	#3
eric78190 Junior Member Join Date: Feb 2011 Posts: 10	No news ? Still have problem to access runbox smtp & pop (time out). Any news about the upgrade ? Thanks. Eric.

28 Jun 2012, 01:51 AM	#2
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Our scheduled upgrade has been postponed to tomorrow (Thursday) morning at approximately 7:30 AM CET (5:30 AM GMT, 1:30 AM EST). The process will take 30-60 minutes to complete, during which our services will be unavaileble. We apologize for any inconvenience caused and thank you for your understanding. - Geir

28 Jun 2012, 09:53 PM	#4
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	The upgraded was completed as scheduled. If you're still having problems accessing your email, please open a support ticket at https://support.runbox.com and provide your Runbox username. - Geir

28 Jun 2012, 10:17 PM	#5
eric78190 Junior Member Join Date: Feb 2011 Posts: 10	Thanks for your answer. I opened a ticket one hour before to post on this forum id : YHW-797-90522.. From now, we begin to receive our emails : our test emails (sent 3 hours ago) and even now the confirmation email from our support (received 10 minutes ago in gmail) : id : YHW-797-90522. There was a delay/access problem for SMTP and POP from different network (OVH, local ADSL). But access to POP and SMTP seems to be better. Eric.

29 Jun 2012, 02:34 AM	#6
Quincy_G Member Join Date: Jun 2012 Location: Germany Posts: 51	I also have some problems today reveiving and sending mail. My pingdom report show about 15 Minutes downtime for today. Are there any problems?

29 Jun 2012, 06:04 AM	#7
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We've had some DNS problems following the upgrade causing some SMTP and email delivery delays, but they should be resolved now. - Geir

3 Jul 2012, 01:27 AM	#8
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	There should be some performance improvements after the RAM upgrades. Kim