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Maybe it would have been better (in hindsight, of course) to restrict the Guest account as soon as the pricing table was introduced. That would have prevented any surprised users emailing angrily when the changes take effect. Jeremy and Rob can say "We told you this would happen" - and this is perfectly reasonable - but at the same time, this will not stop their inbox from being flooded in mid-April. Email users don't read the information they're given, and the fact that the details are spread over several pages (and probably too advanced for the average Yahoo or Hotmail user to totally ingest) can only add to this problem.
Jeremy and Rob were never going to be able to predict the influx of users from other ex-free services. There have been so many services announcing changes to their pricing structure in the past couple of months, right in the middle of the FastMail transistion period.
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