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Old 28 Feb 2017, 08:28 AM   #1
goky
Member
 
Join Date: Dec 2007
Posts: 58
Red face New and "improved" login not so improved

A few problems with logging in to Runbox:

My wife can no longer use her (at work) Exchange to access Runbox. Being a hospital, they're not crazy about me waltzing in to try and fix it, so I have no idea what's up with it.

On my end:

I'm running several systems, some (for backwards comparability) are not the latest browser/OS combinations... The older systems just keep reloading the login screen. Yes: Cleared cache, cookies, etc. Changed referrer settings etc. No joy. Systems are loading/logging in other https sites ok.

On a more annoying note: The https://support.runbox.com site (run by Kayako) is also not allowing logins. It just keeps giving "We encountered a problem (cross-site request forgery detected); please try again" errors. This is classically bad: When you can't get support because support needs support to fix it.

The Kayako problem seems to have been present in 2013:
http://answers.pscs.co.uk/219/trying...ts-login-error
http://forge.kayako.com/issues/252

Not sure if they fixed it, and an update broke it, or if I just haven't used that machine to go to Kayako or support.runbox.com since 2013.

I've contacted Runbox support via email (off of my phone and now my "modern" laptop) and they're looking at it, but I figure I'd let others having trouble know that they aren't alone.

BTW, While I realize many folks would prefer no email over insecure email, I'm not entirely sure I'm one of them. It might be nice if there was a preference setting or sub account ability for the "just let me send grandma an email" level of login. VS the "launch codes" login.

One other grump on this whole thing:
Runbox! When you are going to mess with basic functionality (logins, emptying trash without permission, etc.): Send a email out before hand! Breaking someones email is bad, not giving them a chance to prepare is worse.
goky is offline   Reply With Quote