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Old 20 Feb 2012, 07:05 AM   #10
biinc
Junior Member
 
Join Date: Jun 2010
Posts: 2
Mea Culpa

Thanks to jdtaylor for bringing my attention to this thread.

Your criticisms are warranted and appreciated. I do prioritize responses based on how urgent the request is and how much time is required to respond, but it looks like I'm letting some of the lower priority requests slip through the cracks. Please email me again if you haven't received a response - it's not my intention to ignore you.

I've been trying to find additional support help, but it's been a bit of challenge due to competing business priorities and other circumstances. I'll step up the effort and try to get in more people by the summer. In the meantime, I'll be sure to acknowledge each request to at least you know that "I'm on it".

Derek Ferguson
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