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Mr David · 12 Jul 2019, 10:59 AM

As foreseen in responses to my query here, my bounced email issues stem from the spam filter system at Mimecast.

My FM support ticket was created on 4 July. An initial FM response was received same day, and followed up with a properly considered one on 9 July.

My email to postmaster[A.T.]FM was sent on 3 July. I received a detailed response on 10 July.

The support ticket and postmaster responses from FM concurred that Mimecast's spam filter protocols are unnecessarily heavy handed. At FM's end there is nothing that can be done to rectify my issue.

Today I completed a Mimecast sender feedback form. I'll report back in due course with the result of their response.

12 Jul 2019, 10:59 AM	#10
Mr David Senior Member Join Date: May 2003 Location: Melbourne, Aus Posts: 116	As foreseen in responses to my query here, my bounced email issues stem from the spam filter system at Mimecast. My FM support ticket was created on 4 July. An initial FM response was received same day, and followed up with a properly considered one on 9 July. My email to postmaster[A.T.]FM was sent on 3 July. I received a detailed response on 10 July. The support ticket and postmaster responses from FM concurred that Mimecast's spam filter protocols are unnecessarily heavy handed. At FM's end there is nothing that can be done to rectify my issue. Today I completed a Mimecast sender feedback form. I'll report back in due course with the result of their response. Last edited by Mr David : 12 Jul 2019 at 11:22 AM.