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Was this a planned outage as mentioned earlier in this thread? If so, it goes back to notification as mentioned during a previous outage. Many of us are on "chatty notifcation," but only get 1 or 2 emails per year. FM should know through previous experience by now that a 30 min fix can easily take over 2 hours. I assume that most of us came to Fastmail (and didn't mind paying for it) because we demand a reliable, feature-rich service. I'm convinced that outages wouldn't be so painful if we knew they were coming (by email, not forum or blog!)...
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