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I'm on cable and never had problems connecting to FM.
Here's the tracert and it is timing out:
traceroute to fastmail.fm (66.111.4.56): 1-30 hops, 38 byte packets
1 vlan10.ge-0-2-0.ams9eusoesr1.ams.ops.eu.uu.net (195.129.70.2) 0.522 ms (ttl=254!) 0.387 ms (ttl=254!) 0.383 ms (ttl=254!)
2 ge-1-1-0.GW7.AMS9.ALTER.NET (212.136.185.117) 0.384 ms (ttl=253!) 0.435 ms (ttl=253!) 9.98 ms (ttl=253!)
3 so-2-0-0.CR2.AMS9.ALTER.NET (212.136.185.109) 0.384 ms (ttl=252!) 0.344 ms (ttl=252!) 0.388 ms (ttl=252!)
4 so-4-0-0.CR2.AMS7.ALTER.NET (212.136.176.106) 0.521 ms (ttl=251!) 0.461 ms (ttl=251!) 0.515 ms (ttl=251!)
5 POS2-0.BR1.AMS7.ALTER.NET (212.136.176.86) 0.516 ms 0.475 ms 0.384 ms
6 195.69.144.122 (195.69.144.122) 84.4 ms (ttl=242!) 84.5 ms (ttl=242!) 84.6 ms (ttl=242!)
7 so-2-1-0.mpr1.lga5.us.above.net (64.125.27.185) 90.1 ms (ttl=242!) 90.3 ms (ttl=242!) 89.7 ms (ttl=242!)
8 64.124.193.85.available.above.net (64.124.193.85) 90.0 ms (ttl=243!) 90.0 ms (ttl=243!) 89.8 ms (ttl=243!)
9 cs-nyi-gigalan-10.nyinternet.net (64.147.101.10) 90.0 ms (ttl=242!) 89.9 ms (ttl=242!) 84.7 ms (ttl=241!)
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