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I think you need a phone number in order to sign up for a new account, but you may be able to remove the phone number later. There is no customer service at Google, just an online automated system. Myself and others have found that the online system sometimes just doesn't work right, and there is no recourse. Having multiple backup security methods might be needed. In my own case, Google's automated system would not send a code to any of my already setup backup methods except for the phone number. I'm not sure anyone knows what triggers Google to lock people out, but it happens all the time.
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