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It seems that the problems with email that the story discusses are problems of people that don't really know how to use email: they get everything in their inbox, with no filtering except for spam filtering, and they rely on someone else (email provider) to decide how to filter their spam, and then are annoyed that they need to look at a spam folder.
Most of us here are much more sophisticated email users: we know how to use several email with one mailbox, and then we know how to use email filtering to separate the incoming email to separate folders, how to get notified only about a small portion of our incoming email that we consider worth having immediate notification about, and we know how to tweak our spam filtering (and also how to avoid getting it in the first place).
I don't see email going anywhere because it's the only major method of communications that is open: anyone can connect to the email network and try to provide better ways to use it. All the other main methods people use to connect online are closed networks: they only allow communications between registered members of a private network, and usually don't allow third parties to provide alternative ways to connect to their networks.
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