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Too bad we never satisfied out curiosity of figuring out what the real issue was
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In my experience working for a large email service provider with professional departments working on deliverability issues, there were times when we could never sort out why emails were not getting through. In some cases they just seemed to disappear. For my own part, that experience and my own experiments with various email providers (for personal use) lead me to rank reliability and deliverability as my #1 priority in a service. I don't care how much you save, how sweet the interface, or the privacy of a service if your emails don't get to your contacts and their emails don't get to you.