Quote:
Originally Posted by Berenburger
I'm curious in what they answered.  |
I didn't give up and insisted on getting a clear answer.
This time (3rd...) I finally got one...
They said I'm going to lose the $210 I've paid for extra disk space!!
They also said that there isn't such a thing as "disk space for life" but the space expires after 6 or 12 months.
This is unacceptable and wrong!
What they said is true for the new (current) plans but not for the legacy ones.
I purchased the extra disk space many many years ago (2002 and 2004.) Regardless of the plans I had all these years (Full or Enhanced) it was always added to my quota.(and so it is now.)
If I'm not mistaken someone senior from the Fastmail team said when the new plans were announced, that customers who bought disk storage will be refunded when upgrading.
I told support that I want them to transfer my ticket to a senior member of their team, and got a response that they did what I've asked.
They said I have to be patient but I'll get a response.
OK. So I'm patient....
But I'd like to be very clear to avoid any misunderstings:
I'm going to fight for my money...