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Old 2 Dec 2021, 01:46 PM   #9
Cornerstone of the Community
Join Date: Jul 2002
Location: Tacoma, WA
Posts: 638
My experience is the same as @JeremyNicoll. 1st level response is not quick, and usually not helpful. They either don't understand the question or are replying so quickly that the reply is not helpful. Escalation takes a long time.

Fortunately, I've never had a really serious issue that needed immediate attention. The issues have been, at worst, annoyances that I could live with, even if I didn't enjoy doing so.
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