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Old 17 Aug 2022, 01:07 PM   #6
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,786
Arrow Checkboxes or reading pane must be in use to see message action icons in Gmail

Go to Settings (the gear icon in the upper right), scroll down, and set "READING PANE" TO "No split".

Now if you select Inbox, you should only see the three following tools above the "Primary .. Promotions .. Social" line. The other tools are hidden. You should see:
  • Select checkbox icon
  • Reload circular icon
  • Kebab (three vertical dots) icon
If you now click the checkbox in front of a message or click a message to open the reading pane, you should see the full 10 icons at the top.

Now go to Settings (gear icon) and chance the "READING PANE" to either of the other choices (right of inbox or below inbox). You will now see all 10 icons at the top if you select a message or move through your messages using the j/k keyboard shortcuts.

So my guess is that on the PC which was not showing the icons, you did not have the reading pane visible. If you had clicked a message (or checked it) you should have seen the icons. Those icons only appear if you are reading a message in a reading pane or if a message is selected with a checkbox. Those are action tools which can only can be used when one or more messages or selected in some way (checkboxes or by reading a message).

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