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I am interested in this too. I don't currently use One, but have been tempted to do so just for the potential of receiving actual customer service if something goes wrong, which it inevitably will at the worst time. Just yesterday I had a fair bit of back and forth with G Suite cs via email and on the phone trying to resolve some issues at work and found the people friendly, communicative, and unfortunately useless so far. I will probably be back in touch with them today in order to figure out what is going on. Frankly, I think all tech companies would improve their products 100% if they just hired English majors to write and organize their Help documents and online information. I find that a high percentage of the time the Help information is difficult to understand, is inaccurate, and is incomplete. Not having any sort of real customer service is huge negative for Google's consumer free products.
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