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I think FM should have more trained staff answering Twitter questions. Whenever someone tweets and ask a simple, FM Twitter tells them send an email to support to open a ticket. Most of questions can easily been answered instead of opening a ticket. For example, someone asked if he will lose his data from other email provider when he imports his data to FM. Twitter told him to file a support ticket. A trained rep would say no you won't lose your data from old email
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