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Old 12 Mar 2021, 06:37 AM   #50
pjk
Junior Member
 
Join Date: Aug 2011
Posts: 7
Quote:
Originally Posted by placebo View Post
This is my take as well. It's not so much that changing in the Basic plan was unethical; it was that removing such basic functionality comes across as kind of a jerk move on FastMail's part. Perhaps there are mitigating reasons that make the decision understandable, but my current perspective is that it's really just a way to get customers to pay for features they don't need (like large quotas) to get a basic one they do.
Fastmail has obviously been trying to increase their revenue for years now. First it was the deprecating of the legacy plans and cutting off the lower tiers. But they grandfathered the existing users and were very transparent about what they were doing so I didn't have a big issue with that.

Now they seem to make major changes without obvious notice to users, seemingly in many cases to manipulate them into paying more, or just driving them away. Transparency has gone in the toilet. My recent experience with their so-called "support" was abysmal. Nothing like the company I specifically adopted 10 years ago because of their open and attentive customer-service practices and quality technology.

I view these "sneaky" price increases like the now widespread practice of under-filling or shrinking the container size on longstanding, well-known food products, rather than "admit" via the price-tag on the shelf that you have actually increased your pricing/profit-margin.
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