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I'm amused when people get all huffy and indignant... "I'm done with this company! Voting with my wallet and gonna find some other one!"
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The reason people leave is answered in your own post.
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The question is whether the service they offer is worth what they charge.
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In my case I have used FM several times and then left several times. The first time I left was when Gmail first came out with their huge 1GB of free space. FM wasn't offering me value for my money back then. Later I used them for my domain emails, but I left when it took them way too long to respond to and fix a bug in their system that was preventing me from using the service. It meant over a week without being able to use them, with no sense of urgency for them to fix an obvious bug at their end. So yes, I was huffy, but it was because the service I was getting (none) wasn't worth the money I was paying.