Thread: 'Quick notes'
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Old 8 Feb 2017, 09:45 AM   #15
TenFour
Master of the @
 
Join Date: Feb 2017
Location: USA
Posts: 1,683
Having worked for a few years with a SaaS company I can tell you that whenever something is changed, for many good reasons, you mainly hear feedback from the disgruntled few who don't like the new way of doing things. On the other side of the coin, many times changes are made simply because someone, somewhere in the organization wants to make something work in a way that suits him/her better. It is always possible to bolster the argument for the change by citing all sorts of customer feedback, reports from customer service, surveys, etc.--none of which are definitive. Take Google for an example of a huge email company that does many things in very strange ways, and then changes them apparently on a whim (at least to consumers). Of course they've eliminated the problem of consumer complaints by making it nearly impossible to do so, and with no hope of reaching a human being at Google.
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