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It sounds unimportant, but I have found that when you need customer service it is very helpful if it is located in your same time zone. That is one reason why using a provider in your own country can be helpful. In the distant past when FM responded quickly to customer service issues the lag in response was increased a lot because they were based in Australia and I was on the opposite side of the world. Of course, it is rare today to have any provider with customer service that responds quickly, so maybe that no longer matters.
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