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Old 18 Jan 2017, 01:23 AM   #17
Quilleron
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Join Date: Feb 2011
Posts: 36
Quote:
Originally Posted by BritTim View Post
My concern is that the people who paid $12.95 or $14.95 15 years ago, and expect never to need to pay another cent for their email service are just the kinds of people that will feel entitled to free support on complex forwarding issues whenever they should arise. My gut feel is that it would just be setting Fastmail up for future grief.
There's plenty of excellent software that I have bought that offers a lifetime licence and unlimited upgrades. I sing the praises of such software whenever I can.

The business model is one which seeks economy of scale by expanding the user-base thereby covering the cost of the onging support of existing users and generating plenty of goodwill along the way.

Unfortunately consequent to broken promises I'll never be able to recommend Fastmail to anyone ever again.

PS What sort of complex forwarding issues exist? a@fastmail.co.uk => b@goodbye.com is all that would be needed isn't it?
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