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redge · 24 Oct 2018, 12:32 AM

I dealt with FastMail support twice while I was setting up my account a couple of weeks ago. Each time, they took eight to ten hours to respond. I don't know if the time difference (15 hours between Melbourne and me) had anything to do with the response time, but I didn't find it unacceptable. It was in line with a recent experience with MediaTemple, which is a not exactly inexpensive host and is better than many of its competitors when it comes to support.

24 Oct 2018, 12:32 AM	#11
redge Junior Member Join Date: Oct 2018 Posts: 15	I dealt with FastMail support twice while I was setting up my account a couple of weeks ago. Each time, they took eight to ten hours to respond. I don't know if the time difference (15 hours between Melbourne and me) had anything to do with the response time, but I didn't find it unacceptable. It was in line with a recent experience with MediaTemple, which is a not exactly inexpensive host and is better than many of its competitors when it comes to support. Last edited by redge : 24 Oct 2018 at 07:21 AM.