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I think that what Sherry explained above, is the way it basically works. Which is what I also meant above - If it was seen by the recipient (read or not), it was either downloaded or viewed on the server. At this point it can not be retracted.
If it can be "unsent" that means it has not been downloaded/viewed by the recipient.
So let's think for a second: if it "has not been downloaded/viewed by the recipient" where is the message? On the server!
The way AOL explains it is geared to the lay reader who will be thrown of balance with terms like Server. The mere fact that they use the word "unsend" proves the point. What is Unsend? It means erased from the served before it was accessed by the recipient. There is no other logical meaning to that word.
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