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Search: Posts Made By: neilj
Forum: FastMail Forum 13 Sep 2017, 07:39 AM
Replies: 12
Views: 998
Posted By neilj
This only applies to the web interface/our apps....

This only applies to the web interface/our apps. If you're just using IMAP, the only way to train the spam filter is by setting the auto-learning on folders.

Neil.
Forum: FastMail Forum 18 Jan 2017, 01:40 PM
Replies: 493
Views: 99,010
Posted By neilj
The discount applies until the end of July, as...

The discount applies until the end of July, as stated in the email and the help page (https://www.fastmail.com/help/account/member.html). However you can buy up to 3 years subscription up...
Forum: FastMail Forum 5 Jan 2017, 02:13 PM
Replies: 43
Views: 22,545
Posted By neilj
Hold down the alt key while dragging onto folder...

Hold down the alt key while dragging onto folder in the sidebar will copy rather than move.

Neil.
Forum: FastMail Forum 18 Aug 2016, 01:32 PM
Replies: 249
Views: 30,143
Posted By neilj
File storage is in addition to those quotas (we...

File storage is in addition to those quotas (we don't put it on the pricing page because it confuses a lot of new users who think it might be for attachments or something). All limits detailed here:...
Forum: FastMail Forum 22 Jul 2016, 09:09 AM
Replies: 310
Views: 38,636
Posted By neilj
Printed OTP, 1hr passwords and Yubikey without a...

Printed OTP, 1hr passwords and Yubikey without a base password (1-factor Yubikey) will no longer work from Monday. You will need to use your master password if you currently use one of these types of...
Forum: FastMail Forum 28 Apr 2016, 07:56 AM
Replies: 52
Views: 10,508
Posted By neilj
Make sure you have backscatter protection turned...

Make sure you have backscatter protection turned on in Settings -> Spam Protection (click the Show Advanced link).
Forum: FastMail Forum 26 Apr 2016, 10:26 AM
Replies: 24
Views: 6,758
Posted By neilj
The identity is the whole thing (email address,...

The identity is the whole thing (email address, name, settings etc.). The nickname is just that: a nickname for the identity for you to identify it easily in internal use.

FastMail provides a lot of...
Forum: FastMail Forum 26 Apr 2016, 10:04 AM
Replies: 24
Views: 6,758
Posted By neilj
We now use the word identity to refer to what...

We now use the word identity to refer to what used to be personalities. See our help page for more detail on identities: https://www.fastmail.com/help/send/identities.html

The Accounts settings...
Forum: FastMail Forum 20 Mar 2016, 07:33 AM
Replies: 5
Views: 614
Posted By neilj
That's referring to the machine generated bits of...

That's referring to the machine generated bits of sieve code, which you can't edit. Not relevant to sieve code you write. You will stay on the edit sieve screen after clicking save if the sieve you...
Forum: FastMail Forum 19 Mar 2016, 06:33 PM
Replies: 8
Views: 1,586
Posted By neilj
We have new instructions for this rare scenario...

We have new instructions for this rare scenario now in our help (hmm, seems to be only on beta but we're pushing this update out on Monday):...
Forum: FastMail Forum 19 Mar 2016, 06:30 PM
Replies: 16
Views: 2,828
Posted By neilj
Unless you can guarantee that none of your...

Unless you can guarantee that none of your *recipients* will ever forward mail from you (for example if you send to their Gmail address, but they actually forward all that mail to FastMail), don't...
Forum: FastMail Forum 25 Feb 2016, 07:03 PM
Replies: 8
Views: 1,565
Posted By neilj
Custom sieve script has not been removed; it's...

Custom sieve script has not been removed; it's just changed. The link is in the bottom right of the Rules screen.
Forum: FastMail Forum 5 Feb 2016, 06:07 AM
Replies: 22
Views: 8,564
Posted By neilj
It's an OS X bug. We showed it to the...

It's an OS X bug. We showed it to the Contacts.app team when we were in California a few weeks ago; hopefully they'll have it fixed for the next release.

Neil.
Forum: FastMail Forum 21 Jan 2016, 10:52 PM
Replies: 6
Views: 1,327
Posted By neilj
Yes, it's coming soon.

Yes, it's coming soon.
Forum: FastMail Forum 13 Dec 2015, 04:28 AM
Replies: 5
Views: 3,607
Posted By neilj
Australia, not Austria, but otherwise: yes, they...

Australia, not Austria, but otherwise: yes, they are.
Forum: FastMail Forum 18 Nov 2015, 09:10 AM
Replies: 17
Views: 2,376
Posted By neilj
Thanks for the feedback; we are always interested...

Thanks for the feedback; we are always interested in learning why the remaining users are still on classic. A few quick comments on some requests that are already available:



If you Archive...
Forum: FastMail Forum 5 Nov 2015, 07:31 AM
Replies: 14
Views: 1,595
Posted By neilj
All existing aliases will be kept. Alias limits...

All existing aliases will be kept. Alias limits on the account will be adjusted so they scale with the number of users in the Business/Family, so essentially remain the same as before.
Forum: FastMail Forum 2 Nov 2015, 04:20 PM
Replies: 14
Views: 1,595
Posted By neilj
You can keep all existing aliases. The only...

You can keep all existing aliases. The only change is that they will now "belong" to the business or family package, instead of an individual account.
Forum: FastMail Forum 20 Oct 2015, 06:48 AM
Replies: 4
Views: 863
Posted By neilj
It's pretty much been done. We've taken on...

It's pretty much been done. We've taken on several new support staff, and the vast majority of tickets are dealt with promptly, including during US hours now. The ones you hear about on a forum like...
Forum: FastMail Forum 9 Oct 2015, 05:30 AM
Replies: 23
Views: 5,194
Posted By neilj
Please note, FastMail does not offer phone...

Please note, FastMail does not offer phone support. This is an entirely unrelated company, most likely looking to scam you (we've had one report from a user who rang a number he found on the internet...
Forum: FastMail Forum 8 Oct 2015, 04:46 AM
Replies: 9
Views: 4,014
Posted By neilj
HSTS means that after the first connection (where...

HSTS means that after the first connection (where it receives the HSTS header), the browser will never allow a non-encrypted connection to FastMail again. If you click a non-HTTPS link, the browser...
Forum: FastMail Forum 4 Oct 2015, 04:06 AM
Replies: 5
Views: 3,280
Posted By neilj
The new folders screen, currently on beta, makes...

The new folders screen, currently on beta, makes editing large folder sets so much better: https://beta.fastmail.com

If you want everything to be in alphabetical order, do the following (on...
Forum: FastMail Forum 3 Sep 2015, 05:48 PM
Replies: 1
Views: 716
Posted By neilj
Yes, this has already been addressed in the new...

Yes, this has already been addressed in the new folder settings screen, currently live on beta.

Neil.
Forum: FastMail Forum 22 Aug 2015, 07:09 AM
Replies: 4
Views: 1,037
Posted By neilj
Err… Helvetica Neue is the default font...

Err… Helvetica Neue is the default font everywhere in FastMail…
Forum: FastMail Forum 12 Aug 2015, 03:54 PM
Replies: 6
Views: 705
Posted By neilj
You can turn on 2 or 3 pane mode in Android as...

You can turn on 2 or 3 pane mode in Android as long as the screen is wide enough. Anything >768px wide can turn the reading pane on. Any smaller than that and there really isn't space for it. Make...
Showing results 1 to 25 of 500

 
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