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Search: Posts Made By: robn
Forum: FastMail Forum 31 Aug 2016, 04:33 PM
Replies: 25
Views: 2,850
Posted By robn
It's really not my job to refute every scammer on...

It's really not my job to refute every scammer on the internet, nor is it my job to regurgitate information that is trivially obtained via a Google or FM Help search. It's also not my job to moderate...
Forum: FastMail Forum 31 Aug 2016, 04:11 PM
Replies: 25
Views: 2,850
Posted By robn
Right. That's different to a human asking for...

Right. That's different to a human asking for your password. But as you note, its now gone. Instead you're redirected through the login forms first (mostly so that the support form doesn't bypass...
Forum: FastMail Forum 31 Aug 2016, 02:48 PM
Replies: 25
Views: 2,850
Posted By robn
Per our support policies...

Per our support policies (https://www.fastmail.com/help/ourservice/customersupport.html), FastMail staff will never ask you for your password, and new support staff are trained accordingly.

If...
Forum: FastMail Forum 31 Aug 2016, 12:19 PM
Replies: 25
Views: 2,850
Posted By robn
They post everywhere, mostly Twitter, Youtube and...

They post everywhere, mostly Twitter, Youtube and a ton of random blogs. I have a Google search alert set up to find them, and report them when I can. For most of them though there's nothing that can...
Forum: FastMail Forum 31 Aug 2016, 09:37 AM
Replies: 3
Views: 1,219
Posted By robn
We have done some initial investigations and it...

We have done some initial investigations and it seems viable but we don't have any plans to add it at the moment.
Forum: FastMail Forum 31 Aug 2016, 05:34 AM
Replies: 88
Views: 32,731
Posted By robn
Please open a support ticket about this one, with...

Please open a support ticket about this one, with steps to reproduce it. I'm not sure if its supposed to be possible, but I'm pretty sure "silent failure" is always a bug.
Forum: FastMail Forum 31 Aug 2016, 05:22 AM
Replies: 25
Views: 2,850
Posted By robn
We do not have phone support. This is a fairly...

We do not have phone support. This is a fairly common scam attempting to steal your login details. I have reported it to the mods as such.
Forum: FastMail Forum 30 Aug 2016, 09:02 PM
Replies: 5
Views: 875
Posted By robn
Indeed, it is, and considering feature...

Indeed, it is, and considering feature differentiation in the market is definitely something we look at. Numbers are important, but they're never the entire story.
Forum: FastMail Forum 30 Aug 2016, 07:02 PM
Replies: 5
Views: 875
Posted By robn
No. They're the same for now. We're undecided as...

No. They're the same for now. We're undecided as to whether we want to support proxy services under new fastmail.com names or discontinue them entirely. We're currently collecting usage data to help...
Forum: FastMail Forum 30 Aug 2016, 01:57 PM
Replies: 310
Views: 41,709
Posted By robn
Why would I? How is it relevant to the topic,...

Why would I? How is it relevant to the topic, which was the fact that altlogins are not automatically deleted when you set up 2FA or app passwords?
Forum: FastMail Forum 30 Aug 2016, 11:59 AM
Replies: 310
Views: 41,709
Posted By robn
31 August is the official end date. Some alt...

31 August is the official end date. Some alt logins are going to keep working after that date, but we're going to be pretty aggressive about closing down unused ones and emailing people to remind...
Forum: FastMail Forum 30 Aug 2016, 09:10 AM
Replies: 5
Views: 1,266
Posted By robn
It's an unread marker. Blue is unread, grey is...

It's an unread marker. Blue is unread, grey is read. Click it to change state.

It matches the similar blue dot in the message list.
Forum: FastMail Forum 30 Aug 2016, 09:09 AM
Replies: 4
Views: 1,335
Posted By robn
I'd advise against it. That would be a breach of...

I'd advise against it. That would be a breach of the terms of service.
Forum: FastMail Forum 30 Aug 2016, 08:40 AM
Replies: 5
Views: 1,266
Posted By robn
Do you mean this blue dot?...

Do you mean this blue dot? http://i.imgur.com/WpADbDk.png

Because that one has been there since the first version of the current UI, years ago.

If not, please post a screenshot :)
Forum: FastMail Forum 30 Aug 2016, 08:26 AM
Replies: 310
Views: 41,709
Posted By robn
Yes, both these cases. We don't remove or disable...

Yes, both these cases. We don't remove or disable the old altlogins because we have no way of knowing if they're still be used somewhere.

If you're done with your altlogins, delete them.
Forum: FastMail Forum 30 Aug 2016, 08:24 AM
Replies: 88
Views: 32,731
Posted By robn
All protocols are available on all the new plans.

All protocols are available on all the new plans.
Forum: FastMail Forum 28 Aug 2016, 08:34 AM
Replies: 2
Views: 1,166
Posted By robn
There's a lot wrong with that article :D

There's a lot wrong with that article :D
Forum: FastMail Forum 27 Aug 2016, 03:56 PM
Replies: 6
Views: 1,272
Posted By robn
Fixed. Thanks again!

Fixed. Thanks again!
Forum: FastMail Forum 27 Aug 2016, 03:47 PM
Replies: 6
Views: 1,272
Posted By robn
Close enough. I can't remember exactly when the...

Close enough. I can't remember exactly when the deployment happened, but I'm talking Melbourne time, which is the 23rd in some places. I'd be happy to assume that was the change for now.



I can't...
Forum: FastMail Forum 27 Aug 2016, 01:07 PM
Replies: 7
Views: 1,732
Posted By robn
Most of them use the apps, which keep you logged...

Most of them use the apps, which keep you logged in.

Most of them don't read this forum :)
Forum: FastMail Forum 27 Aug 2016, 01:06 PM
Replies: 6
Views: 1,272
Posted By robn
Lite, Full (Personal & Family plans) and Basic...

Lite, Full (Personal & Family plans) and Basic (Business plans) accounts never had CalDAV.

Between 25 July and 24 August there were no service-level-based protocol restrictions. There were some...
Forum: FastMail Forum 27 Aug 2016, 12:57 PM
Replies: 5
Views: 1,659
Posted By robn
With "keep me logged in" unchecked, it's two...

With "keep me logged in" unchecked, it's two hours. Checked, it's 30 days.
Forum: FastMail Forum 24 Aug 2016, 01:10 PM
Replies: 2
Views: 1,171
Posted By robn
Standalone OTP devices now supported

I can't find the thread but I remember someone here asked about using standalone (no phone or USB required) devices for 2FA.

We've just added support for standalone TOTP devices, such as the Feitian...
Forum: FastMail Forum 22 Aug 2016, 03:45 PM
Replies: 12
Views: 2,108
Posted By robn
This should be fixed.

This should be fixed.
Forum: FastMail Forum 22 Aug 2016, 03:43 PM
Replies: 28
Views: 4,205
Posted By robn
This should be fixed.

This should be fixed.
Showing results 1 to 25 of 500

 
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