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Search: Posts Made By: carverrn
Forum: Runbox Forum 12 Mar 2013, 10:37 AM
Replies: 6
Views: 864
Posted By carverrn
The information I read indicated that it was the...

The information I read indicated that it was the cPanel support center that was compromised. The root passwords where those of customers who had to provide their root passwords to cPanel support to...
Forum: Runbox Forum 12 Mar 2013, 10:20 AM
Replies: 6
Views: 864
Posted By carverrn
The web hosting server is a dedicate serve for...

The web hosting server is a dedicate serve for web hosting. It has no connection to the email server. Web hosting accounts have separate usernames and passwords.

Regards,
Rich
Forum: Runbox Forum 10 Mar 2013, 12:12 PM
Replies: 6
Views: 864
Posted By carverrn
b - Does this problem affect the security of...

b - Does this problem affect the security of Runbox as a whole?

No, the web hosting server is separate from the email server.

Rich
Forum: Runbox Forum 28 Jan 2012, 01:56 AM
Replies: 1
Views: 532
Posted By carverrn
The move to the new server on January 25th was...

The move to the new server on January 25th was incomplete due to some technical issues.

We will be rescheduling the move once a new plan for the move has been completed.

We apologize for the...
Forum: Runbox Forum 25 Jan 2012, 04:29 AM
Replies: 1
Views: 532
Posted By carverrn
Exclamation Web Hosting Moving To New Server January 25, 2012 10 AM CST

The server center has informed us that web hosting accounts will be moved to the new server around 10am CST tomorrow (January 25, 2012).

Please note that our support ticket system runs off the same...
Forum: Runbox Forum 23 Jan 2012, 10:03 AM
Replies: 0
Views: 361
Posted By carverrn
Exclamation Support and Web Hosting Server Problems

The server used for Runbox Support and Runbox Web Hosting has been non-responsive for most of today.

The server center was contacted but has not yet been able to resolve the problem.

We apologize...
Forum: Runbox Forum 17 Jan 2012, 09:51 PM
Replies: 4
Views: 650
Posted By carverrn
Move rescheduled. See this...

Move rescheduled.

See this link:

http://www.emaildiscussions.com/showthread.php?p=532690#post532690
Forum: Runbox Forum 17 Jan 2012, 09:50 PM
Replies: 0
Views: 325
Posted By carverrn
Web Hosting Move To New Server Reschedule To January 25, 2012

To allow Runbox and it's customers to better prepare for the move to the new web hosting server we have asked the move to be postponed by one week.

At this time we working towards a new move date of...
Forum: Runbox Forum 16 Jan 2012, 09:29 AM
Replies: 4
Views: 650
Posted By carverrn
Correct. This is only the web hosting server...

Correct. This is only the web hosting server which is separate from the email servers.

Regards,
Rich
Forum: Runbox Forum 14 Jan 2012, 02:37 AM
Replies: 4
Views: 650
Posted By carverrn
Exclamation Web Hosting Accounts Moving To New Server On January 18, 2012

The server center hosting the Runbox Web Hosting Server has scheduled our server to be replaced on Wednesday January 18, 2012.

The new server will be assigned new IP addresses. If you are currently...
Forum: Runbox Forum 5 Sep 2011, 10:57 PM
Replies: 8
Views: 697
Posted By carverrn
There are problems again. Server support is...

There are problems again. Server support is looking into it.

Regards,
Rich
Forum: Runbox Forum 4 Sep 2011, 10:57 PM
Replies: 8
Views: 697
Posted By carverrn
At this time the web hosting services have...

At this time the web hosting services have returned to normal.

Regards,
Rich

Runbox Web Hosting Support
Forum: Runbox Forum 4 Sep 2011, 10:24 AM
Replies: 8
Views: 697
Posted By carverrn
We are still experiencing problems with the web...

We are still experiencing problems with the web hosting server and the Runbox Support web site.

At this time we do not have an estimate of when the problem will be resolved.

Regards,
Rich

Runbox...
Forum: Runbox Forum 4 Sep 2011, 12:47 AM
Replies: 8
Views: 697
Posted By carverrn
Web Hosting Server Problems

We are currently experiencing problems with the web hosting server. The support group at the server center is currently looking into the problem. At this time we do not know the nature of the...
Forum: Runbox Forum 12 Jun 2010, 08:21 PM
Replies: 1
Views: 519
Posted By carverrn
Our tech support is looking into the issue. ...

Our tech support is looking into the issue. There is a problem that seems to be effecting access to one of our backend servers. This will only effect accounts located on that server. ...
Forum: Runbox Forum 20 May 2010, 08:12 PM
Replies: 9
Views: 638
Posted By carverrn
RMM5 was working but RMM4 was apparently still...

RMM5 was working but RMM4 was apparently still down. RMM4 should be working now.
Forum: Runbox Forum 20 Apr 2010, 04:36 AM
Replies: 1
Views: 483
Posted By carverrn
Runbox Support Web Page and Web Hosting Down

The Runbox Support Web Page and Web Hosting are down. We are looking into the problem.

The email addresses still work:

Runbox Support:

support@runbox.com

Runbox Web Hosting Support:
Forum: Runbox Forum 20 Apr 2010, 04:29 AM
Replies: 1
Views: 407
Posted By carverrn
Yes, the Runbox Support web site and Web Hosting...

Yes, the Runbox Support web site and Web Hosting (same server) are down. We are looking into the problem now.

Regards,
Rich
Forum: Runbox Forum 12 Oct 2009, 10:07 AM
Replies: 5
Views: 623
Posted By carverrn
I replied to your ticket. It looks like your...

I replied to your ticket. It looks like your account was set to always deliver email locally for the domain even if the MX record was for an external email server. I made some changes that should...
Forum: Runbox Forum 4 Aug 2009, 07:50 PM
Replies: 1
Views: 400
Posted By carverrn
There could be any number of reasons you haven't...

There could be any number of reasons you haven't seen the message or a returned email yet. One possibility is that the message is still queued at a server waiting delivery because of some delivery...
Forum: Runbox Forum 3 Aug 2009, 09:19 PM
Replies: 8
Views: 541
Posted By carverrn
The example you sent does not have the "From:"...

The example you sent does not have the "From:" sender address in your Whitelist or Address Book so it shouldn't be whitelisted.

If you get another example please feel free to send it so we can check...
Forum: Runbox Forum 31 Jul 2009, 10:16 PM
Replies: 8
Views: 541
Posted By carverrn
Mailing lists, such as YahooGroups, can not...

Mailing lists, such as YahooGroups, can not usually be Whitelisted. You will usually need to create a filter to handle these.

Please refer to my reply here:...
Forum: Runbox Forum 31 Jul 2009, 10:15 PM
Replies: 7
Views: 599
Posted By carverrn
Please refer to my reply here:...

Please refer to my reply here: http://www.emaildiscussions.com/showthread.php?p=484273#post484273
Forum: Runbox Forum 31 Jul 2009, 10:12 PM
Replies: 3
Views: 390
Posted By carverrn
There really isn't much of a difference between...

There really isn't much of a difference between adding it to the Whitelist or the Address Book. They are both database tables that get checked at the same time for whitelisted names. So it really...
Forum: Runbox Forum 30 Jul 2009, 10:02 PM
Replies: 8
Views: 541
Posted By carverrn
Yes, both the Whitelist and the Address Book are...

Yes, both the Whitelist and the Address Book are used for whitelisting checks.

The whitelisting checks against the contents of the messages "From:" field.

If the "From:" of these messages matched...
Showing results 1 to 25 of 500

 
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