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Search: Posts Made By: dbowdley
Forum: Runbox Forum 10 Sep 2019, 11:20 PM
Replies: 14
Views: 2,101
Posted By dbowdley
Please make sure you are using the latest version...

Please make sure you are using the latest version of Runbox 7 which at the time of posting is "build time: 2019-09-07T19:41:58.425Z"

You can report any issues with as much detail as possible on our...
Forum: Runbox Forum 30 Aug 2019, 10:40 PM
Replies: 14
Views: 2,101
Posted By dbowdley
Runbox 7 is an open source project and you are...

Runbox 7 is an open source project and you are welcome to submit feedback, issues and requests for enhancements at:

https://github.com/runbox/runbox7

We are also actively engaged with our customers...
Forum: Runbox Forum 7 Jun 2019, 07:55 AM
Replies: 8
Views: 2,801
Posted By dbowdley
I disagree and would appreciate it if a clear...

I disagree and would appreciate it if a clear statement was not reinterpreted as meaning something else.

I was careful to say that this was raised with us recently by a small number of people and...
Forum: Runbox Forum 6 Jun 2019, 05:22 PM
Replies: 2
Views: 1,117
Posted By dbowdley
The font size for HTML emails can't be set to a...

The font size for HTML emails can't be set to a default size at the moment. This is something we will look at in the new Runbox 7 interface.
Forum: Runbox Forum 6 Jun 2019, 05:20 PM
Replies: 8
Views: 2,801
Posted By dbowdley
This has been mentioned by a handful of people in...

This has been mentioned by a handful of people in recent times, and we understand the concerns. We are looking at alternatives that will prevent aliases and identities from being linked to each...
Forum: Runbox Forum 29 May 2019, 05:19 PM
Replies: 2
Views: 1,111
Posted By dbowdley
Hello. This is a known problem with the new...

Hello. This is a known problem with the new search indexing for some accounts. If this is still affecting your account you will need to contact us at [email protected] or https://support.runbox.com...
Forum: Runbox Forum 21 Dec 2018, 05:09 PM
Replies: 7
Views: 1,205
Posted By dbowdley
It's not the same thing as the synchronisation...

It's not the same thing as the synchronisation you see in Runbox 7.

Runbox has for many years used a database accelerated email system, and sometimes the list of messages in the database can become...
Forum: Runbox Forum 17 Dec 2018, 02:44 PM
Replies: 7
Views: 1,205
Posted By dbowdley
Hello Folio. I would suggest you do open a...

Hello Folio. I would suggest you do open a support ticket or email us using [email protected] and then we can look in to this. It might be that the account needs to have the database for your...
Forum: Runbox Forum 3 Dec 2018, 04:55 PM
Replies: 3
Views: 713
Posted By dbowdley
Hello. We have guides to using the Outlook client...

Hello. We have guides to using the Outlook client here:

https://help.runbox.com/email-programs/

I hope that helps.
Forum: Runbox Forum 29 Oct 2018, 04:35 PM
Replies: 2
Views: 824
Posted By dbowdley
Hi adam1991, If you haven't already, can you get...

Hi adam1991,

If you haven't already, can you get in touch with us at https://support.runbox.com or [email protected] so we can look in to this for you please?
Forum: Runbox Forum 26 Oct 2018, 11:31 PM
Replies: 3
Views: 691
Posted By dbowdley
Glad it does the the job needed. Profiles are...

Glad it does the the job needed. Profiles are based on the idea that you could use Runbox for all your incoming email, and use filters to automatically filter incoming messages to different...
Forum: Runbox Forum 26 Oct 2018, 03:59 PM
Replies: 3
Views: 691
Posted By dbowdley
Hello, Yes, this can be done using...

Hello,

Yes, this can be done using profiles/identities.

https://help.runbox.com/aliases-profiles/

In Runbox 7 we are making these even easier to set up and use :)
Forum: Runbox Forum 7 Sep 2018, 04:04 PM
Replies: 1
Views: 667
Posted By dbowdley
Hello :) What makes you think we don't own our...

Hello :)

What makes you think we don't own our own servers? We have our servers hosted in a facility in Oslo, Norway.

You can read more about this here:...
Forum: Runbox Forum 5 Aug 2018, 06:53 AM
Replies: 5
Views: 933
Posted By dbowdley
Hi Jacinto, We would have no problem with this...

Hi Jacinto,

We would have no problem with this in regards to the ToS. As long as mx.runbox.com appears as one of your MX records then our system will accept that it is one of the mail services for...
Forum: Runbox Forum 28 Jul 2018, 09:11 PM
Replies: 11
Views: 953
Posted By dbowdley
I see what you mean now; thanks for the...

I see what you mean now; thanks for the additional information.

I don't see why what we are doing would affect the DKIM signature. The signature your server adds would be based on certain headers...
Forum: Runbox Forum 28 Jul 2018, 06:04 PM
Replies: 11
Views: 953
Posted By dbowdley
The change we have made only affects messages...

The change we have made only affects messages that are sent from an email program (like Thunderbird, Outlook or Apple Mail etc.) to us for onward transmission via our outgoing mail servers.

That it...
Forum: Runbox Forum 28 Jul 2018, 12:57 AM
Replies: 11
Views: 953
Posted By dbowdley
It doesn't affect the validity of the DKIM...

It doesn't affect the validity of the DKIM signature of messages.That should still work as expected, and tests show that the messages we do sign with DKIM still get a dkim=pass result.
Forum: Runbox Forum 27 Jul 2018, 07:03 PM
Replies: 11
Views: 953
Posted By dbowdley
It is the IP address of the customer's ISP...

It is the IP address of the customer's ISP connection that we are removing from headers. For example, previously the header would read:


Received: from [CUSTOMER IP] (REDACTED) by...
Forum: Runbox Forum 27 Jul 2018, 04:03 PM
Replies: 11
Views: 953
Posted By dbowdley
Hi Jacinto. It's the IP address that is being...

Hi Jacinto. It's the IP address that is being removed and nothing to do with domains.


All Runbox customers use the same mail server settings, so there is no "brand identity" as such in the headers...
Forum: Runbox Forum 26 Jun 2018, 04:35 AM
Replies: 18
Views: 1,836
Posted By dbowdley
Hello. You can use the IMAP Import features in...

Hello. You can use the IMAP Import features in each account to move mail from a non-Runbox account to a Runbox account. The other account does need to support IMAP though of course.


If you want to...
Forum: Runbox Forum 25 Jun 2018, 08:01 PM
Replies: 18
Views: 1,836
Posted By dbowdley
When you apply the new product to the sub-account...

When you apply the new product to the sub-account the upgrade is immediate. However, if you are not seeing the new product I suggest you contact Support so we can look in to this.
Forum: Runbox Forum 25 Jun 2018, 07:23 PM
Replies: 18
Views: 1,836
Posted By dbowdley
You will find the option to create and upgrade...

You will find the option to create and upgrade sub-accounts under Account >> Sub-accounts which will give the URL https://runbox.com/mail/account_account
Forum: Runbox Forum 25 Jun 2018, 04:47 PM
Replies: 18
Views: 1,836
Posted By dbowdley
When you upgrade, you don't actually create a new...

When you upgrade, you don't actually create a new sub-account, therefore it retains the same username, password and contents.

What you are doing is purchasing a sub-account product (not a...
Forum: Runbox Forum 25 Jun 2018, 04:36 AM
Replies: 18
Views: 1,836
Posted By dbowdley
Hello. To upgrade a sub-account you have to...

Hello. To upgrade a sub-account you have to purchase a new sub-account product subscription for the kind of sub-account you want to upgrade to.


You then go in to Account >> Sub-accounts and assign...
Forum: Runbox Forum 11 Jun 2018, 05:51 PM
Replies: 18
Views: 1,836
Posted By dbowdley
Just to add to what has already been said; we...

Just to add to what has already been said; we will usually try to accommodate a request to change subscription periods to make them more convenient, but it isn't guaranteed as it depends on a number...
Showing results 1 to 25 of 500

 
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