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Search: Posts Made By: dbowdley
Forum: Runbox Forum 21 Dec 2018, 06:09 PM
Replies: 7
Views: 755
Posted By dbowdley
It's not the same thing as the synchronisation...

It's not the same thing as the synchronisation you see in Runbox 7.

Runbox has for many years used a database accelerated email system, and sometimes the list of messages in the database can become...
Forum: Runbox Forum 17 Dec 2018, 03:44 PM
Replies: 7
Views: 755
Posted By dbowdley
Hello Folio. I would suggest you do open a...

Hello Folio. I would suggest you do open a support ticket or email us using support@runbox.com and then we can look in to this. It might be that the account needs to have the database for your...
Forum: Runbox Forum 3 Dec 2018, 05:55 PM
Replies: 3
Views: 543
Posted By dbowdley
Hello. We have guides to using the Outlook client...

Hello. We have guides to using the Outlook client here:

https://help.runbox.com/email-programs/

I hope that helps.
Forum: Runbox Forum 29 Oct 2018, 05:35 PM
Replies: 2
Views: 626
Posted By dbowdley
Hi adam1991, If you haven't already, can you get...

Hi adam1991,

If you haven't already, can you get in touch with us at https://support.runbox.com or support@runbox.com so we can look in to this for you please?
Forum: Runbox Forum 27 Oct 2018, 12:31 AM
Replies: 3
Views: 541
Posted By dbowdley
Glad it does the the job needed. Profiles are...

Glad it does the the job needed. Profiles are based on the idea that you could use Runbox for all your incoming email, and use filters to automatically filter incoming messages to different...
Forum: Runbox Forum 26 Oct 2018, 04:59 PM
Replies: 3
Views: 541
Posted By dbowdley
Hello, Yes, this can be done using...

Hello,

Yes, this can be done using profiles/identities.

https://help.runbox.com/aliases-profiles/

In Runbox 7 we are making these even easier to set up and use :)
Forum: Runbox Forum 7 Sep 2018, 05:04 PM
Replies: 1
Views: 501
Posted By dbowdley
Hello :) What makes you think we don't own our...

Hello :)

What makes you think we don't own our own servers? We have our servers hosted in a facility in Oslo, Norway.

You can read more about this here:...
Forum: Runbox Forum 5 Aug 2018, 07:53 AM
Replies: 5
Views: 729
Posted By dbowdley
Hi Jacinto, We would have no problem with this...

Hi Jacinto,

We would have no problem with this in regards to the ToS. As long as mx.runbox.com appears as one of your MX records then our system will accept that it is one of the mail services for...
Forum: Runbox Forum 28 Jul 2018, 10:11 PM
Replies: 11
Views: 724
Posted By dbowdley
I see what you mean now; thanks for the...

I see what you mean now; thanks for the additional information.

I don't see why what we are doing would affect the DKIM signature. The signature your server adds would be based on certain headers...
Forum: Runbox Forum 28 Jul 2018, 07:04 PM
Replies: 11
Views: 724
Posted By dbowdley
The change we have made only affects messages...

The change we have made only affects messages that are sent from an email program (like Thunderbird, Outlook or Apple Mail etc.) to us for onward transmission via our outgoing mail servers.

That it...
Forum: Runbox Forum 28 Jul 2018, 01:57 AM
Replies: 11
Views: 724
Posted By dbowdley
It doesn't affect the validity of the DKIM...

It doesn't affect the validity of the DKIM signature of messages.That should still work as expected, and tests show that the messages we do sign with DKIM still get a dkim=pass result.
Forum: Runbox Forum 27 Jul 2018, 08:03 PM
Replies: 11
Views: 724
Posted By dbowdley
It is the IP address of the customer's ISP...

It is the IP address of the customer's ISP connection that we are removing from headers. For example, previously the header would read:


Received: from [CUSTOMER IP] (REDACTED) by...
Forum: Runbox Forum 27 Jul 2018, 05:03 PM
Replies: 11
Views: 724
Posted By dbowdley
Hi Jacinto. It's the IP address that is being...

Hi Jacinto. It's the IP address that is being removed and nothing to do with domains.


All Runbox customers use the same mail server settings, so there is no "brand identity" as such in the headers...
Forum: Runbox Forum 26 Jun 2018, 05:35 AM
Replies: 18
Views: 1,506
Posted By dbowdley
Hello. You can use the IMAP Import features in...

Hello. You can use the IMAP Import features in each account to move mail from a non-Runbox account to a Runbox account. The other account does need to support IMAP though of course.


If you want to...
Forum: Runbox Forum 25 Jun 2018, 09:01 PM
Replies: 18
Views: 1,506
Posted By dbowdley
When you apply the new product to the sub-account...

When you apply the new product to the sub-account the upgrade is immediate. However, if you are not seeing the new product I suggest you contact Support so we can look in to this.
Forum: Runbox Forum 25 Jun 2018, 08:23 PM
Replies: 18
Views: 1,506
Posted By dbowdley
You will find the option to create and upgrade...

You will find the option to create and upgrade sub-accounts under Account >> Sub-accounts which will give the URL https://runbox.com/mail/account_account
Forum: Runbox Forum 25 Jun 2018, 05:47 PM
Replies: 18
Views: 1,506
Posted By dbowdley
When you upgrade, you don't actually create a new...

When you upgrade, you don't actually create a new sub-account, therefore it retains the same username, password and contents.

What you are doing is purchasing a sub-account product (not a...
Forum: Runbox Forum 25 Jun 2018, 05:36 AM
Replies: 18
Views: 1,506
Posted By dbowdley
Hello. To upgrade a sub-account you have to...

Hello. To upgrade a sub-account you have to purchase a new sub-account product subscription for the kind of sub-account you want to upgrade to.


You then go in to Account >> Sub-accounts and assign...
Forum: Runbox Forum 11 Jun 2018, 06:51 PM
Replies: 18
Views: 1,506
Posted By dbowdley
Just to add to what has already been said; we...

Just to add to what has already been said; we will usually try to accommodate a request to change subscription periods to make them more convenient, but it isn't guaranteed as it depends on a number...
Forum: Runbox Forum 1 Apr 2018, 09:46 PM
Replies: 8
Views: 1,227
Posted By dbowdley
The maintenance has now been completed...

The maintenance has now been completed successfully, and within the predicted time period.
Forum: Runbox Forum 1 Apr 2018, 09:35 PM
Replies: 22
Views: 3,245
Posted By dbowdley
Support isn't always private and confidential,...

Support isn't always private and confidential, and we would always ask that customers with account specific questions contact us via https://support.runbox.com
Forum: Runbox Forum 30 Mar 2018, 02:04 AM
Replies: 9
Views: 1,116
Posted By dbowdley
Just a further update on this now that it has...

Just a further update on this now that it has been discussed at our end. This isn't trivial in our case because of the way our system is configured, but it isn't impossible either. We have assigned...
Forum: Runbox Forum 28 Mar 2018, 05:45 PM
Replies: 9
Views: 1,116
Posted By dbowdley
This isn't an official Runbox forum, but we do...

This isn't an official Runbox forum, but we do try to contribute when we can :)

It isn't possible to check storage limits and usage via an email client at the moment, but we will look in to this for...
Forum: Runbox Forum 24 Mar 2018, 02:20 AM
Replies: 8
Views: 1,227
Posted By dbowdley
A notification will go out by email, but we give...

A notification will go out by email, but we give more advanced notice on our status and blog websites.
Forum: Runbox Forum 16 Mar 2018, 03:10 AM
Replies: 9
Views: 1,625
Posted By dbowdley
The helpdesk registered email will remain the...

The helpdesk registered email will remain the same as it is a separate system, but we can change that for you if you wish and that way you can still access your previous tickets but on the new email...
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