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xtremlylazy 1 Sep 2017 10:09 PM

gmail intelligent forwarding
 
Hi, I'm looking for a way to forward to the right person emails coming to a common gmail address. The mechanism should be based on weights, i.e. I assign to the words 'gas' a weight 10, to 'invoice' 13, and so on, so that depending on how many times I find these words in an email, I can guess the likelihood that John (in the accounting office) will be the guy to work it, instead of James (back office), thus I forward that email to the right person.
Any idea will be very appreciated!
Cheers

Cory 5 Sep 2017 11:35 AM

Quote:

Originally Posted by xtremlylazy (Post 603764)
Hi, I'm looking for a way to forward to the right person emails coming to a common gmail address. The mechanism should be based on weights, i.e. I assign to the words 'gas' a weight 10, to 'invoice' 13, and so on, so that depending on how many times I find these words in an email, I can guess the likelihood that John (in the accounting office) will be the guy to work it, instead of James (back office), thus I forward that email to the right person.
Any idea will be very appreciated!
Cheers

Unfortunately this does not sound like an intended use of Gmail, so I don't think you'll be able to get this to work with Gmail. Some of the speciality providers may be able to help you achieve this with sieve filters.

xtremlylazy 5 Sep 2017 03:38 PM

Thank you very much for your reply Cory! I'll contact a specialist.

n5bb 7 Sep 2017 01:17 PM

Partial solutions to complex filtering request
 
Gmail can forward messages which match certain words and not others, but it doesn't allow the weighting technique you suggested. Try the following:
  • In Gmail navigate to Settings>Filters and Blocked Addresses
  • Create a new filter which has the words "gas invoice truck fuel" and doesn't have "ship waybill ups fedex". Click Continue and select Forward it to: (address 1).
  • Then create another new filter which has the words "ship waybill ups fedex" and doesn't have "gas invoice truck fuel". Click Continue and select Forward it to: (address 2).
  • Any of those words in either the message subject or body will trigger a rule.
    • If any of the "has the words" is present, that rule will be triggered.
    • But if any of the "doesn't have" words is present, the "has the words" forwarding will be overridden and the message will not be forwarded.
So I agree that Gmail can't do exactly what you request. Normal sieve code can't really do the weighting you requested either. But here is what you could do in a system which uses sieve code (such as Fastmail):
  • You could forward messages with any of certain words (gas OR truck OR fuel).
  • You could forward message with all of a list of words (waybill AND ship AND UPS).
  • You could forward a combination of AND and OR:
    (gas OR fuel) AND (ups OR fedex)
  • You can add NOT or other conditions:
    (gas OR fuel) AND (ups OR fedex) BUT NOT from jimmy
Bill

chinmay 19 Sep 2017 08:58 PM

Thanks to u Also


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