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JamesHenderson

21 Sep 2021 01:36 AM

is fastmail down?

Hi,

I have been unable to connect to fastmail servers (IMAP, webmail) from the UK for about 5 mins. Anyone else with this problem?

edit: https://www.fastmailstatus.com shows a general availability problem.

TenFour

21 Sep 2021 04:17 AM

On Twitter they reported everything back to normal about 2 hours ago:

Quote:

Fastmail
@Fastmail
·
2h
Some customers were having issues using webmail, as well as our mobile apps for approximately 15 minutes. Access has been restored and we are investigating the underlying cause. No mail has been lost.

We greatly appreciate your patience!

Bamb0

21 Sep 2021 07:01 AM

I wonder if they had a power outage??

BritTim

21 Sep 2021 09:32 PM

Quote:

Originally Posted by Bamb0 (Post 622519)

I wonder if they had a power outage??

It is almost impossible for a transitory power outage to cause a problem. A number of years ago, there was an issue where, after primary backup power was exhausted during a major outage by the power utility, servers were brought down because the emergency generators failed. Actions were taken to prevent a recurrence.

Usually, an outage affecting some users is caused by a network failure, often at an ISP not under the control of Fastmail or NYI.

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