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-   -   Fastmail ticket system does not accept CC/watchers (http://www.emaildiscussions.com/showthread.php?t=72891)

DarioMor 31 Jul 2017 12:18 AM

Fastmail ticket system does not accept CC/watchers
 
Hi,

Noted today that I could not add watchers to the ticket I just opened to get Fastmail official support. :confused:

So sad... it was so useful!

I am admin/masteruser of 5 different companies/domains inside Fastmail servers, and I am thinking if I should write a support request from my own mailbox (and get the replies as soon as they are sent to me), or create the support request from the account with an issue (and not getting any response in my own mailbox).

Today, my issue was about "Vacation response" of an account wich has no user anymore. Maybe I must to create a rule to receive the answer... :(

[ ]s
Dario

n5bb 31 Jul 2017 08:47 AM

I don't understand the term "watchers". Do you mean that you want the response to go to several people? You can select which user you want the response sent to at the top of the support page, or send an email to the address at the bottom of the form. Of course, you could auto-forward any responses if you wished.

I do think there is a bug with the vacation response screen. Currently it only responds to your main account address (login address) and the identities you have selected in the vacation setup screen. I think it should use the alias list rather than the identities list, and have sent a message to Fastmail staff asking them about this.

Bill

DarioMor 31 Jul 2017 10:03 AM

Quote:

Originally Posted by n5bb (Post 603359)
I don't understand the term "watchers". Do you mean that you want the response to go to several people?

yes

Quote:

Originally Posted by n5bb (Post 603359)
You can select which user you want the response sent to at the top of the support page, or send an email to the address at the bottom of the form.

It was the old/classical behaviour. Today it was not available.

Thank you, anyway. :-)

n5bb 1 Aug 2017 08:53 AM

Quote:

Originally Posted by DarioMor (Post 603360)
...It was the old/classical behaviour. Today it was not available.

See:
https://blog.fastmail.com/2017/06/06/customer-support/


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